Senior Business Analyst | Records Management & Process Improvement
- Baseline clearance

Location:
Canberra, ACT — candidates must be based in Canberra throughout the contract

Experience:
Minimum six years of Business Analysis experience Duration: 8 months+12 months+12 months Support the delivery of an enterprise records management platform, helping shape a single records capability across a major Australian Government department. As the platform is configured and deployed, you will gather and validate additional requirements, improve business processes and strengthen operational readiness for existing and future users. Working between business and technology teams, you will translate complex needs into clear specifications, workflows and acceptance criteria.

Key responsibilities
• Facilitate workshops with business areas, procurement, finance, legal, contract managers and service providers to capture requirements and resolve conflicting needs.
• Analyse and document AS-IS procurement and operational processes, identifying opportunities to improve efficiency, governance and business outcomes.
• Develop TO-BE process maps, workflows, swim lane diagrams and business rules, defining roles, controls, decision points and hand-offs.
• Translate requirements into implementable specifications and acceptance criteria that support platform configuration, development and operations.
• Develop business cases, requirements documentation and recommendations supported by stakeholder engagement and analysis.




• Present complex findings through clear advice, presentations and walkthroughs.
• Support acceptance testing, training, implementation and operational readiness activities. Essential experience
• At least six years of Business Analysis experience.
• Demonstrated experience analysing current-state processes and designing practical future-state improvements.
• Solid requirements elicitation, analysis, documentation and validation skills.
• Experience using recognised process modelling techniques and tools.
• Proven ability to engage diverse stakeholders, reconcile competing requirements and secure agreement on future-state processes.
• Ability to translate business needs into changes to systems, workflows, responsibilities, controls and operating procedures.
• Strong organisational skills and the ability to work independently and within multidisciplinary teams. Highly regarded
• Experience delivering records management initiatives, particularly within Australian Federal Government.
• Knowledge of records and information management processes and concepts.
• Experience supporting enterprise platform configuration, deployment and adoption. #SeniorBusinessAnalyst #BusinessAnalyst #CanberraJobs #ACTJobs #RecordsManagement #InformationManagement #EnterpriseRecordsManagement #BusinessProcessImprovement #ProcessMapping #RequirementsAnalysis #StakeholderEngagement #UAT #DigitalTransformation #GovernmentICT

📌 Senior Business Analyst | Records Management (Canberra)
🏢 ZSoft Technologies
📍 Canberra