About Us
ALOIS Australia is a leading Talent and Technology Solutions company, focused on helping businesses across the country build stronger teams, smarter processes, and sustainable growth. We work with organisations in diverse industries to deliver integrated workforce and technology solutions, from innovative hiring strategies to end-to-end digital transformation. Our approach combines data, insight, and human expertise to help clients solve complex workforce challenges with clarity and confidence. Through our deep industry experience and commitment to excellence, we provide scalable, high-performance solutions that deliver measurable impact. Whether it’s onshore project delivery, workforce optimisation, or specialised technology services, ALOIS Australia ensures results that truly make a difference. From Sydney to Perth and everywhere in between, we’re driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success. Job Title – Citrix L3 Engineer Job Location – Sydney Employment Type – Contract Work Authorization: Applicants must have valid working/unlimited working rights in Australia. (Visa sponsorship or transfer is not available for this role)

Job Description
The Citrix L3 Engineer is responsible for providing advanced technical support, operational leadership, and engineering expertise for the Citrix environment. The role focuses on platform stability, problem management, major incident resolution, service improvement through strong technical ownership and governance.



The position will support both BAU operations and strategic platform uplift initiatives across Citrix, VDI and Azure. Role Responsibilities
• Provide L3 support for Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler, and associated infrastructure.
• Lead technical resolution of Major Incidents, Priority 1 and Priority 2 incidents.
• Provide technical leadership and mentoring to L1 and L2 support teams.
• Drive operational excellence initiatives to improve platform stability and user experience.
• Lead technical governance reviews, service improvement plans, and platform uplift activities.
• Support vulnerability remediation, patching compliance, and security initiatives.
• Develop and maintain operational documentation, knowledge articles, and technical standards.
• Collaborate with project teams to ensure successful delivery and operational readiness of new solutions.
• Automate repetitive operational tasks using PowerShell and other tooling. Qualifications & Experience
• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 12+ years of experience supporting Citrix environments in a large enterprise setting.
• Minimum 6+ years of experience in an L3 Engineer or Technical Lead role.
• Strong experience with:




• Citrix Virtual Apps and Desktops (CVAD)
• Citrix Cloud / DaaS
• Citrix NetScaler ADC/Gateway
• Microsoft Azure
• FSLogix/EPM
• PowerShell Scripting
• Experience managing Major Incidents and Problem Records within an ITIL framework.
• Strong stakeholder management, communication, and leadership skills. Key Capabilities
• Solid technical leadership, ownership, and accountability for service outcomes.
• Proven ability to lead complex troubleshooting, major incident resolution, and problem management activities.
• Strong analytical and root-cause investigation skills with a focus on permanent remediation.
• Ability to work independently, make informed technical decisions, and drive outcomes with minimal supervision.
• Excellent stakeholder management and communication skills across technical and business teams.
• Proactive mindset with a focus on operational stability, continuous improvement, and customer experience.
• Strong mentoring and coaching capability to uplift L1/L2 engineers Stay Connected with us: Learn more about ALOIS in Australia, visit our webpage ALOIS Australia Follow us on LinkedIn and Instagram EEO Statement: ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.

📌 CitrixEngineer (Sydney)
🏢 ALOIS Australia
📍 Sydney