Why This Role Stands Out
• Join a rapidly growing organisation with strong career progression
• Blend relationship management, business development and growth

About Us
Lumia Care is redefining person-centred aged care and disability services across Australia. As we continue to grow, we are expanding our Customer & Growth team and are seeking a Client Engagement Coordinator to strengthen relationships, drive outcomes and support sustainable growth.

About The Role
You’ll work with a pipeline of clients who are transitioning from the Commonwealth Home Support Programme (CHSP) to the new Support at Home program — helping them understand their options, building trust, and converting enquiries into active Lumia Care clients.
• Make outbound calls and manage inbound enquiries to convert CHSP clients to Support at Home
• Nurture and manage a pipeline of prospective clients using our CRM system
• Guide clients and their families through service options with empathy and clarity
• Follow up consistently and maintain accurate records of all client interactions
• Meet conversion targets and contribute to team growth goals
• Collaborate with the clinical and operations teams to ensure smooth client onboarding
• Identify opportunities to improve outreach scripts, processes, and client experience Essential Requirements
• Warm,



confident telephone manner with clear communication skills
• Natural ability to connect with people — empathetic, patient, and persuasive
• Strong organisational skills and attention to detail
• Comfortable working with CRM systems and digital tools
• Solid IT skills including Microsoft Excel
• Self-motivated with a drive to meet targets About You
• Experience in aged care, in-home care, or a related health setting
• Familiarity with CHSP, Support at Home, or Home Care Packages
• Experience in telesales, customer service, or client coordination
• Exposure to AI tools or willingness to learn and adopt new technologies
• Proven experience in business development, client engagement, or sales
• Excellent relationship-building, communication, and negotiation skills
• Confidence working autonomously and managing a portfolio of clients
• Comfortable driving across Melbourne for client visits
• Experience using CRM systems and managing pipelines
• Strong communication and stakeholder management skills
• Ability to manage multiple priorities in a rapid-paced environment This is a fantastic opportunity to join Lumia Care during an exciting growth phase and play a key role in shaping how we connect with our communities. Apply now with your resume and cover letter.

📌 Client Engagement Coordinator (Melbourne)
🏢 Lumia Care
📍 Melbourne