About DBG Health At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, we are a global-scale, privately owned organisation, powered by over 1,500 passionate professionals, united by a mission to help people feel better, live well, and thrive. The Operations division brings together Information Technology, Supply Chain, Finance, the Project Management Office, and Scientific Affairs to support and enable all key divisions across the group. Operating at both strategic and operational levels, our operations team ensure seamless systems, robust governance, efficient supply chains, and scientific integrity, empowering DBG Health's divisions to perform at their best and deliver exceptional outcomes for customers, partners, and patients alike.

About the Role
We are seeking a proactive and relationship-driven Customer Business Partner to join our Beauty Supply Chain team in Sydney on a 12-month Fixed-Term Contract. Acting as the key link between customers and internal stakeholders, you will manage end-to-end order fulfilment, drive service excellence, and build strong wholesale customer partnerships. Working closely with Supply Chain, Sales, and Logistics teams, you will help optimise product availability, service levels, and operational performance while delivering an exceptional customer experience. Role & Responsibilities
• Build and maintain strong, collaborative relationships with wholesale customers, acting as the primary supply chain contact and trusted business partner across order management, service delivery, and operational performance.
• Manage the end-to-end order lifecycle, ensuring accurate order processing, inventory allocation,



fulfilment, delivery coordination, and proactive communication to achieve high service levels.
• Partner closely with Demand Planning, Supply Planning, Logistics, Warehousing, Sales, and Marketing teams to optimise product availability, forecast alignment, and customer outcomes.
• Monitor and analyse key performance metrics including DIFOT, service levels, inventory availability, forecast accuracy, and customer ordering trends, driving continuous improvement initiatives.
• Proactively manage customer escalations, claims, shortages, returns, and service issues, ensuring timely resolution while maintaining strong customer relationships.
• Support new product launches, promotional activities, and cross-functional supply chain projects, ensuring seamless execution and operational excellence across wholesale and 3PL networks. Skills & Experience
• Minimum 2 years' experience in Supply Chain, Customer Service, Customer Operations, or a similar customer-facing role, ideally within FMCG, pharmaceutical, consumer goods, retail, or manufacturing environments.
• Demonstrated experience managing end-to-end order management and fulfilment processes, including order processing, inventory management, customer service, and delivery coordination.
• Strong stakeholder management and relationship-building skills, with the ability to collaborate effectively across customers, suppliers, third-party logistics providers, and internal business functions.




• Sound understanding of supply chain principles including demand planning, inventory management, forecasting, warehousing, logistics, and customer service operations.
• Advanced analytical and problem-solving capability, with strong Excel skills and experience using data and reporting insights to support decision-making and improve performance.
• Experience working with ERP systems (SAP or similar) and the ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and attention to detail. Benefits
• Exclusive employee discounts via the DBG Health Employee Shop, including MCoBeauty, Esmi Skin Minerals, Nude by Nature, e.l.f. Cosmetics, Chemist's Own and more.
• Acacia EAP Wellbeing Support, providing confidential 24/7 counselling, mental health support, financial coaching, and manager assistance.
• Join a values-driven, supportive, and friendly culture within a dynamic, fast-growing business that actively promotes professional development and internal mobility.
• Enjoy the ability to work autonomously in an empowering workplace that supports ownership, accountability and personal success.
• Access to the Bastas Academy for Health Leadership (via Melbourne Business School), supporting emerging and senior leaders with industry-leading programs, coaching, and development.
• DBG Health Leadership Academy, offering structured leadership development, mentoring, and clear career progression pathways. DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal
- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.

📌 Supply Chain Administrator (Sydney)
🏢 MCoBeauty
📍 Sydney