Job Description
As Practice Manager, you'll take responsibility for the day-to-day running of the practice, supporting your team while keeping an eye on business performance and patient experience. Working closely with our clinicians and Regional Operations Manager, you'll help create a well-organised practice where the team can do their best work and patients feel well cared for. Your Responsibilities Will Include
• Leading, coaching and supporting the team, including rostering, setting expectations and having performance conversations.
• Managing appointment books and chair utilisation to help the practice meet its targets.
• Monitoring KPIs, revenue and wage costs, and identifying opportunities to improve results.
• Coordinating rosters across weekdays and Saturdays.
• Overseeing health fund claims, HICAPS and Child Dental Benefits Schedule processes.
• Supporting recruitment and onboarding in partnership with Abano's recruitment team.
• Responding to patient feedback and complaints in a skilled, fair and practical way.
• Ensuring the practice follows infection control, work health and safety, privacy and accreditation requirements.

📌 Practice Manager (Townsville)
🏢 1300SMILES Dentists
📍 Townsville