Department of Customer Service
- Chief of Staff
• PSSE Band 2
• Duration: Ongoing
•

Location:
Sydney
• Office Attendance: 5 days per week The Department of Customer Service has an exciting opportunity for an exceptional executive leader to undertake the newly created Chief of Staff role. This is a rare opportunity to work at the heart of the Department, helping translate government priorities into action and supporting decisions that shape the direction of the organisation. As Chief of Staff, you will work in close partnership with the Secretary, providing strategic leadership, operational oversight and coordination across the Department, strengthening governance, accountability and executive support while helping deliver Secretary, Ministerial and Government priorities. Providing enterprise-wide leadership and coordination across corporate, executive, Cabinet and parliamentary services, you will be a trusted strategic adviser to the Secretary and an influential member of the DCS Executive Leadership Team. This is a role for an accomplished executive who thrives on complexity, exercises exceptional judgement and can turn challenging issues into explicit advice, coordinated action and tangible outcomes. About you
• You are a highly credible and politically astute executive who knows how to operate effectively when the issues are complex; the stakes are high, and the timeframes are tight.
• You can quickly get to the heart of an issue, synthesise competing perspectives and provide clear, practical and authoritative advice.
• You bring strong judgement,



discretion and the confidence to influence senior stakeholders while building trusted relationships across organisational boundaries.
• You will be equally comfortable looking ahead to anticipate emerging issues as you are bringing people together to deliver immediate priorities.
• Most importantly, you will understand that being an exceptional Chief of Staff is about creating clarity from complexity, connecting strategy with delivery, and enabling others to make better decisions. Why apply? This is a unique opportunity to operate at the intersection of government priorities, organisational strategy, executive decision-making, and delivery, with the opportunity to help shape how DCS responds to some of its most important and complex challenges.

How to apply
Please submit a combined document comprising of:
• Your current CV; and
• A one-page cover letter outlining your interest in the opportunity and relevant experience. Your cover letter should be included as the first page of the document, followed by your CV. Click Here to access the Role Description . For enquiries relating to recruitment please contact DCS Executive Talent Team via [email protected]. Closing Date: Midnight,



Sunday 8th November 2026 Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected]. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

📌 Chief of Staff (Sydney)
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