Job Description

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. ▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Role Description: We are seeking a highly motivated Kofax / Tungsten TotalAgility (TTA) Consultant with strong experience in document automation, intelligent document processing, and production support. The ideal candidate will be responsible for developing, maintaining, and supporting enterprise document processing solutions using Tungsten TotalAgility (formerly Kofax TTA) and related technologies.

Location:
Melbourne.

Salary:
AUD 108571
- 119893 Annual Gross. Please Note:
- The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice. Roles &

Responsibilities:
This role involves designing workflows and forms, implementing OCR and Intelligent Document Processing (IDP) solutions, managing document capture processes, configuring business rules, and supporting case management applications. The consultant will also be responsible for troubleshooting application and integration issues, providing production support, and ensuring service stability in regulated enterprise environments.





Key Responsibilities
• Develop, enhance, and maintain TTA workflows, forms, and document automation solutions.
• Configure and support OCR and Intelligent Document Processing (IDP) solutions for document classification and data extraction.
• Manage document capture, queue management, and case management processes.
• Create and maintain business rules to automate manual and document-centric workflows.
• Support integrations with enterprise applications through REST APIs and web services.
• Investigate and resolve application, database, and infrastructure-related issues.
• Perform SQL Server troubleshooting and query analysis.
• Support and troubleshoot Windows Server and IIS-hosted applications.
• Conduct log analysis, root cause analysis (RCA), and performance diagnostics.
• Collaborate with business stakeholders, developers, and support teams to deliver enhancements and resolve production issues.
• Participate in testing, releases, deployments, and continuous improvement initiatives.
• Ensure adherence to SLA targets, governance requirements, and support processes. Required Technical

Skills:
TTA & Document Automation
• Tungsten/Kofax TotalAgility (TTA)
• Tungsten Transformation Modules (TTM)
• Kofax Capture
• Intelligent Document Processing (IDP) Platforms
• OCR and Data Extraction Solutions
• Workflow Development & Automation
• Forms Development
• Queue Management
• Business Rules Configuration
• Case Management
• Document Lifecycle Management
• Records Management Platform & Integration

Skills:
• SQL Server troubleshooting and query analysis
• REST API integration and support
• Web Services troubleshooting and integration support
• Windows Server administration fundamentals
• IIS administration and troubleshooting
• Log analysis and production diagnostics
• Application monitoring and support Support Experience Required :
• Incident Management
• Problem Management
• Change Management
• ServiceNow or similar ITSM platforms




• Production support in regulated enterprise environments
• Root Cause Analysis (RCA) and issue resolution
• Release and deployment support
• SLA-driven support and operational governance
• Application support and operational monitoring Preferred Skills
• Experience in Financial Services, Banking, Insurance, or Superannuation domains.
• Experience supporting member onboarding and member servicing processes.
• Experience working with Objective ECM (Enterprise Content Management).
• Exposure to Microsoft Azure environments.
• Experience working within Agile delivery and DevOps teams.
• Understanding of document lifecycle management and records management best practices.
• Strong stakeholder management and communication skills. ADDITIONAL:
• Excellent customer-facing skills
• Excellent written and verbal communication skills
• Robust attention to detail and outstanding analytical and problem-solving skills. Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step. Hear from our recruiter on their experience working with Infosys as an Employer At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-(phone hidden). Alternatively, you can include your preferred method of communication in email, and someone will be in touch. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. “All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

📌 Senior Consultant (Australia)
🏢 Infosys
📍 Australia