Salisbury South, South Australia 5106, Australia A$46
- A$50 Full time Permanent Associate Posted 09 Oct 2026 Description

About the role
SA Metro Care is seeking an experienced and motivated Service Coordinator to join our team. The Service Coordinator plays a key leadership role in coordinating high quality, person centred disability services and is responsible for the day to day management of an allocated portfolio of participants. You will work closely with participants, families, guardians, Support Workers, Support Coordinators, Behaviour Support Practitioners, allied health professionals and other stakeholders to ensure supports are safe, consistent, responsive and aligned with each person's individual goals, preferences and needs. This is a hands on role combining participant service coordination, staff supervision, documentation management, risk management, stakeholder engagement, compliance and quality oversight. You will need strong organisational skills, sound judgement and the ability to take ownership of matters within your participant portfolio and follow them through to resolution.

Key responsibilities
Participant and service coordination
- Manage the day to day service delivery for an allocated portfolio of participants.
- Act as a key point of contact for participants, families, guardians and relevant stakeholders regarding service delivery.
- Maintain regular contact with participants and monitor their supports, goals, preferences, risks and changing needs.
- Coordinate and review supports to ensure they remain person centred and responsive to each participant.
- Conduct regular participant and service reviews and ensure identified actions are followed through.
- Support participant on-boarding, service commencement, transitions and changes in support arrangements.




- Conduct regular site reviews, including within Supported Independent Living environments.
- Work collaboratively with rostering to support appropriate staff matching, continuity of support and participant needs.
- Take responsibility for ensuring documentation for participants within the allocated portfolio is accurate, current and complete.
- Develop, review and maintain Individual Support Plans, Participant Profiles, Risk Assessments, Emergency and Disaster Management Plans and other relevant participant documentation.
- Ensure participant documentation accurately reflects each person's current needs, preferences, risks, goals and support strategies.
- Review and update documentation following changes in participant circumstances, incidents, stakeholder recommendations, assessments or identified risks.
- Monitor the quality and accuracy of progress notes, case notes and other participant records and follow up identified gaps.
- Maintain accurate, timely and confidential participant information across relevant organisational systems. Staff leadership and support
- Supervise Support Workers to ensure safe, effective, respectful and person centred service delivery.
- Provide ongoing supervision, mentoring, coaching and performance feedback.
- Conduct employee check ins and contribute to annual performance reviews and individual training and development plans.




- Conduct and participate in team meetings to support communication, shared learning and consistent practice.
- Ensure Support Workers understand participant Support Plans, Risk Assessments, Behaviour Support Plans, health related information and other relevant support strategies.
- Identify staff training or competency needs and ensure these are communicated and addressed.
- Provide guidance to frontline staff regarding participant support matters and service delivery expectations. Incidents, risk and safeguarding
- Respond appropriately to incidents, risks and safeguarding concerns.
- Review Incident Reports and ABC Reports and ensure appropriate follow up actions are completed.
- Conduct staff debriefs following incidents where required.
- Identify emerging risks, patterns or changes in participant needs and ensure these are appropriately addressed and escalated.
- Support incident investigations, corrective actions and continuous improvement activities.
- Work collaboratively with Behaviour Support Practitioners and other professionals regarding behaviour support strategies.
- Support the implementation and monitoring of Behaviour Support Plans, maintain a sound understanding of regulated restrictive practice requirements, and identify and appropriately elevate any concerns or potential unauthorised restrictive practices in accordance with organisational procedures.
- Ensure participant risks, incidents, safeguarding concerns and associated actions are appropriately documented and followed through to completion.
- Build and maintain respectful and professional relationships with participants, families and guardians.
- Liaise with Support Coordinators, Behaviour Support Practitioners, allied health professionals, health service

📌 Client Services Coordinator (Adelaide)
🏢 SA Metro Care
📍 Adelaide