Responsibilities

- Assess the needs of the clients on a regular basis to find what help or resources they need including and not limited to parts and information about the equipment
- Provide trouble shooting support as needed and solve problem to related equipment for clients in need
- Issue service request via SMI intranet
- Assist in minor capital works and recent machine installation
- Travel to clients sites as required to service equipment and repairs, the travel might involve flying interstate and not limited to New Zealand
- Be completed with hand and power tools
- Be able to provide training to customers of equipment
- Services and repairs of packaging equipment
- Familiar with all end of line equipment
- Prepare service documentation such as SWIMs, JSA, permit to work
- Experience in filling equipment for the beverage industry and not limited to dairy
- Review yearly service requirements and spare parts
- Promote servicing across all clients

Qualifications

- Trade or previous technician roles
- Be able to read machine drawings, parts drawings and manual
- Proficient in MS Word and document writing for service reporting, emails and general documentation




- Good understanding of MS Excel for data collection and costing
- Excellent customer service and problem solving
- Good time management
- The ability to work well under deadlines and to multitask
- Excellent verbal and written communication skills

Other Attributes

- Attend company office or client site in a tidy, clean and well presented way
- Punctuality to meetings and client request for information or reply
- Honesty in all aspects but also think of best forum and timely way to raise issues
- Be open and learn from mistakes and review corrective actions constantly to improve
- Regular communications on all levels

Pay: $83,200.00 per year

Education:

- Diploma (Preferred)

Experience:

- Service technician: 3 years (Required)
- Programmable logic controllers: 3 years (Preferred)
- Electrical systems: 1 year (Preferred)

Language:

- English (Required)

Licence/Certification:

- Full Driver Licence (Required)
- White Card (Preferred)

Work Authorisation:

- Australia (Required)

Willingness to travel:

- 100% (Required)

Work Location: In person

📌 Service Technician (Bayswater)
🏢 NTSE
📍 Bayswater