Specialised Care Coordination is seeking an experienced and highly capable senior NDIS Support coordinator to join our growing team in a full-time remote capacity.

This is not a standard coordination role. The successful candidate will work with participants presenting with complex psychosocial, forensic, behavioural, and safeguarding needs. The role requires advanced coordination capability across the NDIS, NSW Health, Corrective Services NSW, and the NDIS Quality and Safeguards Commission.

You will lead high-risk and complex cases, provide strategic oversight of service systems, and ensure participant rights, safety, and plan integrity are upheld.

Key Responsibilities

Complex Case Management

- Deliver Level 2 and Specialist Support Coordination to participants with complex and high-risk presentations.
- Develop and implement structured support plans aligned to NDIS goals and safeguarding frameworks.
- Coordinate multidisciplinary stakeholders including NSW Health, Community Mental Health, Corrective Services, Housing, and legal representatives.
- Lead case conferences and drive integrated risk management planning.

Safeguarding & Compliance

- Identify and respond to safeguarding concerns, including exploitation, service disengagement, and provider risk.
- Work collaboratively with the NDIS Quality and Safeguards Commission in matters involving restrictive practices, reportable incidents, and inappropriate service agreements.
- Support participants to exit unsuitable or potentially fraudulent service arrangements.
- Ensure compliance with NDIS Practice Standards and relevant legislative frameworks.

Forensic & Custodial Interface

- Support participants transitioning from custody into the community.
- Liaise with correctional facilities, parole officers,



and forensic mental health teams.
- Coordinate pre-release planning and continuity of supports.

Stakeholder Engagement

- Maintain professional communication with participants, guardians, families, planners, allied health providers, and mainstream services.
- Advocate effectively while balancing duty of care and participant will and preference.
- Provide high-level written reporting including progress reports, risk summaries, and reassessment documentation.

Leadership & Systems Oversight

- Provide mentoring and informal leadership to junior coordinators as required.
- Contribute to internal quality improvement and governance processes.
- Manage competing priorities independently within a remote environment.

Essential Criteria

- Minimum 2+ years’ experience in NDIS Support Coordination (Level 2 or Specialist), or team leadership within the NDIS sector.
- Demonstrated experience managing complex psychosocial and high-risk participants.
- Robust working knowledge of the NDIS Act, Practice Standards, Restrictive Practices framework, and safeguarding obligations.
- Experience liaising with NSW Health, community mental health teams, or correctional services (highly desirable).
- Ability to meet KPI's of billable hours.
- Proven ability to navigate crisis situations and system-level barriers.
- Advanced written communication and report writing capability.




- Strong organisational skills and ability to work autonomously in a remote setting.
- Relevant tertiary qualification in Social Work, Human Services, Psychology, Criminology, or related field.

Core Competencies

- High-level interpersonal and negotiation skills
- Risk assessment and mitigation capability
- Systems thinking and cross-sector coordination
- Professional boundaries and ethical decision-making
- Resilience and sound clinical judgement

What We Offer

- Fully remote, flexible working environment
- Above award wages and pay
- Exposure to complex, meaningful, and high-impact work
- Professional autonomy with strong organisational backing
- Opportunity to influence safeguarding and systemic outcomes
- All equipment, technology and subscriptions supplied.

This role is suited to a confident, structured, and ethically grounded practitioner who thrives in complexity and is comfortable operating at the intersection of disability, mental health, justice, and safeguarding systems.

Applications should include a CV and cover letter outlining experience in complex NDIS coordination and cross-sector collaboration.

Pay: $61,427.19 – $114,528.99 per year

Benefits:

- Professional development assistance
- Travel reimbursement
- Work from home

Application Question(s):

- How many years experience do you have coordinating NDIS funding and supports?
- Do you have a valid Working With Children's check (WWCC)?
- Are you an Australian Citizen?

Experience:

- Working with people with disability: 2 years (Preferred)

Licence/Certification:

- Do you have a valid Criminal History Check? (Preferred)

Work Location: Hybrid remote in Sydney NSW

📌 NDIS Senior Support Coordinator (Sydney)
🏢 Specialised Care Coordination
📍 Sydney