About the Job

Welcome to A3 — a place to hit the pause button and savour a moment. We offer our customers a range of new-generation beverages and light bites that are simple, natural and additive-free.

Through A Cup, A Bite & A Moment, we create welcoming spaces where people can pause, enjoy and feel restored.

We’re looking for an experienced, hands-on Store Supervisor to join our new A3 store at Galleria Shopping Centre in Morley.

As an A3 Supervisor, you’ll support the day-to-day operation of the store, lead the team during service, maintain high product and customer service standards, and ensure every shift runs smoothly. You’ll coach team members, oversee food safety and operational procedures, support stock and roster management, and step in as lead barista when required.

This is a full-time role working 38 ordinary hours per week across a rotating Monday-to-Sunday roster. Applicants must be available to work weekends and public holidays as required.

Key Responsibilities

Shift Leadership & Store Operations

- Coordinate day-to-day store operations and keep service running smoothly, particularly during busy periods.
- Lead the team on shift, allocate responsibilities and adjust floor coverage according to customer flow.
- Ensure opening, closing, morning preparation, on-duty inspection and shift handover procedures are completed correctly.
- Support cash handling, daily sales reporting and other basic store administration.
- Monitor store performance and promptly report operational issues to the Regional Manager.
- Assist with weekly roster preparation and ensure attendance and timesheets are recorded accurately through Deputy.

Team Training & Development

- Assist with onboarding and training new team members in product knowledge, customer service, food safety and store procedures.
- Provide ongoing coaching, feedback and practical support to improve individual and team performance.
- Keep staff informed about new products, processes, policies and operating standards.
- Foster a motivated, communicative and team-oriented working workplace.

Customer Service Excellence

- Lead by example in providing friendly, professional and efficient customer service.
- Support staff with customer interactions and resolve complaints or service issues professionally.
- Maintain awareness of customer flow and deploy team members where support is most needed.




- Help create a welcoming and consistent A3 experience for every customer.

Product Quality & Barista Operations

- Act as lead barista when required, preparing coffee, espresso-based drinks, milk tea and other menu items with quality and consistency.
- Ensure all food and beverages meet A3 recipes, presentation and quality standards.
- Maintain strong knowledge of the A3 menu to support the team and assist customers.
- Ensure beverage equipment is operated safely, correctly and efficiently.

Food Safety, Hygiene & Compliance

- Ensure the store follows A3’s standards for product quality, customer service and store presentation.
- Support internal compliance checks covering food safety, hygiene, product preparation and workplace safety.
- Ensure cleaning logs, temperature checks and other required records are completed accurately.
- Maintain a clean, safe and organised store environment throughout every shift.
- Ensure all team members follow workplace health and safety requirements.
- Obtain the required Food Safety Supervisor Certificate after commencing employment, with support and direction from A3.

Inventory & Stock Management

- Monitor stock levels and assist with ordering ingredients, packaging and other store supplies.
- Maintain sufficient stock to meet demand while avoiding shortages or unnecessary excess.
- Rotate stock using FIFO practices and remove expired or unsuitable products.
- Minimise waste through careful preparation, portion control and inventory management.
- Promptly report stock discrepancies, shortages and product quality issues.

Sales & Performance

- Support the store in achieving its sales and profitability targets.
- Encourage the team to provide knowledgeable product recommendations and consistently high-quality service.
- Identify practical opportunities to improve workflow, product availability and the customer experience.

The Ideal Candidate Will Have

- Previous supervisory experience in a café, restaurant,



bubble tea or other food and beverage environment.
- A minimum of 1–2 years of barista experience, including preparing coffee, espresso-based drinks and milk tea.
- Experience coaching, training and supervising team members.
- Knowledge of food safety, hygiene and workplace health and safety requirements.
- Experience with POS systems, cash handling and daily sales reporting.
- Confidence supporting staff rostering, attendance tracking and timesheet management; experience using Deputy is an advantage.
- Experience with inventory control, stock rotation and ordering.
- Strong communication, organisation and problem-solving skills.
- A calm, practical and hands-on approach during busy service periods.
- Availability to work across a rotating Monday-to-Sunday roster, including weekends and public holidays.
- A willingness to obtain a Food Safety Supervisor Certificate after joining A3. The certificate is not required at the time of application.
- A genuine commitment to A3’s values, product quality and customer experience.

Why Join Us?

- Join a growing and passionate team that values quality, connection and genuine customer care.
- Take on a secure full time position with meaningful leadership responsibilities.
- Work in a supportive and inclusive environment where your contribution matters.
- Help shape the customer experience and develop a high-performing store team.
- Receive practical training and opportunities to grow your leadership skills within A3.
- Enjoy access to employee discounts and work with quality coffee, tea, and beverage every day.

If you’re an experienced hospitality supervisor who enjoys leading from the floor, developing people and creating memorable customer experiences, we’d love to hear from you. Apply now to join the A3 team at Galleria Morley.

Pay: From $30.00 per hour

Expected hours: 38.0 per week

Benefits:

- Employee discount
- Employee mentoring program
- Free drinks
- Travel reimbursement

Application Question(s):

- Do you currently hold a valid Food Safety Supervisor Certificate recognised in Western Australia?
- How many years of experience do you have in a supervisory, shift leader or team leader role within hospitality or food and beverage?

Work Authorisation:

- Australia (Preferred)

Work Location: In person

📌 Store Supervisor (Morley)
🏢 A3
📍 Morley