ABOUT US

At Gold Coast Primary Health Network (GCPHN), our vision is to shape better health outcomes for every person on the Gold Coast. We bring people, providers and partners together to improve access to care, strengthen primary healthcare, and create a more connected and equitable health system. Through collaboration, innovation and a strong commitment to community wellbeing, we work to ensure local health services are responsive, accessible and focused on the needs of our region.

GREAT OPPORTUNITY AWAITS

We have two exciting opportunities available for adaptable and highly organised Project Support Officers (Relief) to join our team. In this varied role, you will provide administrative, coordination and project support across different work teams and projects, helping teams deliver key priorities and business outcomes. Working in a dynamic environment, you will have the opportunity to contribute to a range of initiatives while building valuable organisational knowledge and experience. If you thrive on variety, enjoy supporting others to succeed, and can confidently manage changing priorities, we'd love to hear from you.

These positions are offered as Full-time Fixed Term appointments, starting immediately, and contracted until 30 June 2027. There may be option to extend these roles depending on funding availability beyond 30 June 2027.

ABOUT THE ROLE

The Project Support Officer (Relief) provides flexible administrative, coordination and project support across the organisation, helping teams deliver key priorities, projects and business outcomes. Working across a variety of portfolios, you will provide high-quality support through coordinating activities, maintaining records and systems, preparing documentation, monitoring progress and supporting stakeholder engagement.

This dynamic role is ideal for someone who thrives in a fast-paced environment and enjoys variety in their work. You will quickly build an understanding of different business areas, manage competing priorities, and deliver accurate, timely and professional support to meet organisational needs. The role may be deployed to assist with workload peaks, staff absences, priority projects and other time-limited initiatives, contributing to the smooth and effective operation of teams across the organisation.

KEY RESPONSIBILITIES

- Provide high-quality administrative, coordination and project support across a variety of business functions, programs and initiatives.
- Coordinate meetings, workshops, events and stakeholder activities, including scheduling, logistics, preparation of materials and follow-up actions.
- Maintain project documentation, records, registers, databases, calendars and filing systems to support effective business operations.




- Monitor task progress, track deadlines and provide timely updates on deliverables, risks, issues and outstanding actions.
- Assist with the preparation of reports, presentations, briefing papers, correspondence and other business documentation.
- Conduct routine research, gather and collate information, and prepare summaries to support decision-making and project outcomes.
- Support financial and procurement processes, including invoice processing, approvals coordination and supplier liaison.
- Build and maintain positive working relationships with internal and external stakeholders, providing responsive and professional customer service.
- Ensure all work is completed accurately and in accordance with organisational policies, procedures, governance requirements and quality standards.
- Identify opportunities for process improvement and contribute to initiatives that enhance efficiency and service delivery.
- Adapt to changing priorities and assignments, providing flexible support across teams during periods of peak demand, staff leave or priority projects.
- Contribute to a collaborative, high-performing workplace culture and support broader organisational objectives as required.

SELECTION CRITERIA – ESSENTIAL

- Demonstrated experience providing administrative, coordination, project-support or business-support services, preferably in health, community services, government or a comparable regulated environment.
- Demonstrated ability to plan and organise allocated tasks, manage concurrent priorities and meet deadlines within explicit instructions and established processes.
- Sound knowledge of administrative practices, document preparation, scheduling, meeting support, records management and information-management processes.
- Demonstrated ability to collect, check, collate and present information accurately using approved templates, systems and business rules.
- Well-developed written and verbal communication and interpersonal skills, including the ability to interact professionally with internal and external stakeholders.
- Demonstrated ability to work independently on assigned tasks and collaboratively as part of a team, seeking guidance and escalating issues when required.
- Demonstrated adaptability and ability to transition between teams, work areas and assignments while maintaining service quality,



confidentiality and continuity.
- High attention to detail and demonstrated commitment to producing accurate, timely and complete work.
- Proficiency in Microsoft 365, including Word, Excel, PowerPoint, Teams, Outlook, SharePoint and OneDrive, and the ability to learn relevant business and project systems.
- Ability to apply organisational policies and procedures relating to records management, privacy, information security, risk, quality and work health and safety.
- A current driver’s licence and access to a comprehensively insured vehicle where travel is required. Work-related mileage will be reimbursed in accordance with GCPHN arrangements.
- Willingness and ability to work flexible hours where reasonably required to support organisational activities and stakeholder engagement.

SELECTION CRITERIA – HIGHLY DESIRABLE

- Relevant qualification or training in business administration, project support, project management, health, community services or a related discipline.
- Experience supporting projects, marketing and communications, governance groups, meetings, events, procurement, reporting or stakeholder-engagement activities.

WE OFFER

- Remuneration package: $78,059 to $87,243 plus superannuation
- Flexible work arrangements, including hybrid working
- Salary packaging benefits (up to $15,900 p.a. + $2,650 p.a. for meals/entertainment)

Additional benefits:

- 5 weeks annual leave
- Paid parental leave (after qualifying period)
- Annual salary review
- Exceptional workplace culture benchmarked as Soaring
- Convenient Robina location with free parking available

HOW TO APPLY

Applicants are required to submit:

- Cover letter addressing suitability and above Selection Criteria
- Resume including accomplishments, skills qualifications and relevant experience.
- Applications close on Friday 6th November at 9am

CULTURE-FOCUSED

At GCPHN, we value diversity and aim for a respectful, supportive environment. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disabilities, culturally and linguistically diverse communities, older people and LGBTQIA+ individuals.

All successful candidates will be required to achieve a valid National Police Certificate.

Company Overview

Gold Coast Primary Health Network (GCPHN) is an independent, not-for-profit company, one of 31 Primary Health Networks established by the Australian Government. We identify the health needs of our local community, then fund and improve primary health services to keep people well and out of hospital. GCPHN is building ‘one world class health system for the Gold Coast’ and we know we can’t do it alone.

📌 Project Support Officer (Relief) - 2 Positions (Robina)
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