About the Role

We are seeking a proactive and organised Branch Administrator to support the smooth day-to-day operation of a busy branch.

In this role, you will provide administrative and customer service support, process orders, maintain accurate records, coordinate deliveries and work closely with warehouse staff and management to ensure customers receive a high level of service.

Key Responsibilities

Customer Service

- Provide professional customer service via phone, email and face-to-face interactions.
- Respond to customer enquiries and resolve issues promptly.
- Build strong and professional customer relationships.
- Maintain accurate records of customer interactions and transactions.

Administration & Order Processing

- Process customer orders, invoices, returns, credits and payments accurately.
- Prepare order dockets and relevant documentation.
- Coordinate customer deliveries with warehouse staff, management and freight providers.
- Assist with delivery scheduling and operational coordination.

Inventory & Office Support

- Monitor warehouse and office stock levels.
- Assist with stock control, stocktakes and inventory checks.
- Coordinate internal stock transfers and incoming deliveries.
- Maintain accurate company records and data.

Financial & Debtor Support





- Process customer payments and complete daily banking tasks.
- Assist with following up outstanding customer accounts when required.

General Support

- Work closely with warehouse and management teams to maintain efficient workflows.
- Provide general administrative support and maintain site records.
- Ensure company procedures, policies and service standards are followed.

Health & Safety

- Comply with all workplace health and safety requirements.
- Follow safe work practices when performing all duties.
- Report workplace hazards, incidents and injuries promptly.
- Maintain a professional and safe working environment.

Skills & Experience

- Previous experience in administration or customer service.
- Strong interpersonal and communication skills.
- Excellent written and verbal communication.
- Solid organisational and time-management skills.
- High attention to detail and accuracy.
- Proficient computer skills.
- Ability to work effectively in a busy, team-oriented environment.
- Reliable, professional and customer-focused approach.
- Ability to prioritise tasks and meet deadlines.

Pay: $65,000.00 – $70,000.00 per year

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Customer Service Administrator (Wetherill Park)
🏢 RRC Australia
📍 Wetherill Park