Administration & Operations Coordinator

Location: Launceston, Tasmania
Part-Time | 3 Days Per Week

Bridge to Understanding (BTU) is looking for a motivated, organised and enthusiastic individual to join our growing team!

We are a family-owned, NDIS-registered organisation providing therapy, behaviour support, psychology and disability services across Tasmania.

We are looking for someone who can take ownership of our daily administration, keep our operations running smoothly and help us continue building strong relationships within the community.

About the Role

This is a varied position combining administration, operational coordination, compliance and community engagement.

Your responsibilities will include:

- Managing daily office administration and operational tasks.
- Coordinating new participant enquiries, referrals and intake appointments.
- Managing practitioner calendars, bookings and appointment coordination.
- Communicating with participants, families, support coordinators and other stakeholders.
- Maintaining accurate participant records and administrative systems.
- Coordinating compliance documentation, registers and audit preparation.
- Monitoring administrative processes and ensuring required documentation is completed.
- Building and maintaining relationships with support coordinators and referral partners.
- Visiting local organisations, schools, community services and healthcare providers to promote BTU's services.




- Identifying opportunities to increase referrals and strengthen our community presence.
- Supporting the Managing Director with day-to-day business operations.

About You

We are looking for someone who:

- Is exceptionally organised and pays attention to detail.
- Is confident, friendly and professional when communicating with others.
- Can work independently and take initiative.
- Enjoys meeting new people and building professional relationships.
- Has strong administration and computer skills.
- Can manage competing priorities and solve problems.
- Has experience in administration, healthcare, disability services or business coordination.
- Has an understanding of NDIS processes and compliance requirements (highly desirable).

We want someone who doesn't just wait to be told what to do, but can recognise what needs doing and take initiative.

What We Offer

- Permanent part time employment - 3 days per week.
- A supportive, family-owned organisation.
- A varied role with opportunities to develop professionally.
- The opportunity to contribute to the continued growth of BTU.
- A friendly team that genuinely cares about the people we support.

Remuneration: In accordance with the applicable award, based on experience and responsibilities.

If you are Interested, we would love to hear from you! Please send your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for BTU.

Pay: $40,000.00 – $50,000.00 per year

Work Location: In person

📌 Administration & Operations Coordinator (Launceston)
🏢 Bridge to Understanding
📍 Launceston