Application Support Specialist - SQL & Integrations PawsApp, part of VetXtend, is a fast-growing veterinary technology business supporting over 1,100 veterinary practices across Australia and New Zealand. We develop innovative software solutions that help veterinary practices improve efficiency, streamline operations and deliver better client experiences.

About the role This is an exciting opportunity for someone who enjoys investigating technical challenges, solving problems and working with customers. You will play a key role in ensuring our software platform and third-party integrations operate smoothly, helping veterinary practices get the most out of our technology. Working closely with our customer operations, onboarding and development teams, you will investigate technical issues, troubleshoot database and integration problems, and help improve the overall reliability of our platform.

Key responsibilities

Investigating and resolving software, database and integration issues

Using SQL queries to analyse data, troubleshoot problems and identify discrepancies

Managing technical support tickets and escalating complex issues to developers





Supporting the technical onboarding and configuration of new veterinary practices

Troubleshooting integrations with veterinary Practice Management Information Systems (PIMS) and third-party software

Providing clear, professional technical assistance to customers

Working with internal teams and external software providers to resolve technical issues

Identifying recurring problems and recommending improvements

Maintaining technical documentation and contributing to better support processes

About you

Minimum 2 years' experience in application support, technical support or software troubleshooting

Strong SQL skills, including writing queries, joining tables and investigating data issues

Excellent analytical and problem-solving abilities

Solid communication skills and a customer-focused approach Ability to investigate technical issues independently and manage multiple priorities

Experience working with ticketing systems and technical escalations

Experience troubleshooting APIs and software integrations

Experience with SaaS platforms or cloud-based applications

Familiarity with application logs and debugging tools

📌 Application Support Specialist – SQL (Gold Coast)
🏢 Your PetPA Pharmacy
📍 Gold Coast