Late Stage Collections and Recoveries Specialist - Always On

Sydney CBD (Hybrid) | Melbourne & Brisbane (Remote Considered)

Love the challenge of resolving complex accounts, negotiating outcomes and turning difficult situations around?

We're partnering with OnDeck, one of Australia's leading small business lenders, to find an experienced Recoveries Specialist to join their Operations team.

This is an opportunity for someone who knows their way around complex recoveries, enjoys taking ownership of their portfolio and has the confidence to make commercial decisions that deliver results.

You'll be joining a collaborative, supportive and high-performing team where your experience is valued, your ideas are heard and you're trusted to get on with the job.

Not based in Sydney? No problem While the team is based in Sydney CBD, we're also open to considering experienced recoveries professionals based in Melbourne and Brisbane for remote opportunities.

What's In It For You?

- Join a growing, award-winning Australian fintech business
- Take ownership of your own portfolio of complex commercial recoveries
- Work across settlements, investigations, legal escalations and post-write-off accounts
- Autonomy to manage cases and recommend commercially sensible outcomes
- Fun, energetic and welcoming team environment
- Fully stocked kitchen, plenty of snacks and a great Sydney office atmosphere
- Supportive, cooperative team that recognises hard work and celebrates success
- Opportunities to broaden your experience across commercial lending and recoveries
- Modern Sydney CBD office with hybrid working arrangements
- Remote opportunities considered for experienced Melbourne and Brisbane candidates





Recoveries Specialist | Fintech | East Coast Opportunities

What Will You Be Doing? You'll manage a portfolio of commercial accounts requiring a more specialised recoveries approach, including debts that have progressed through late-stage collections and into write-off.

This isn't simply about making calls. It's about understanding each account, identifying recovery opportunities and determining the most effective way forward.

Your responsibilities will include:

- Managing a portfolio of complex commercial recoveries accounts from investigation through to resolution
- Working with written-off accounts to identify opportunities for recovery
- Negotiating payment arrangements, settlements and commercially appropriate outcomes
- Conducting skip tracing and investigations to locate customers and establish contact
- Handling challenging conversations with customers and negotiating practical solutions
- Assessing financial circumstances and identifying appropriate recovery strategies
- Liaising with solicitors, field agents and external recovery partners
- Supporting litigation and legal recovery processes where required
- Assessing the commercial viability of recovery action and recommending next steps
- Working towards individual recovery targets and KPIs




- Maintaining accurate records and ensuring compliance with internal policies and regulatory requirements

What Are We Looking For? We're looking for someone who brings hands-on collections or recoveries experience, strong commercial judgement and the confidence to manage complex accounts independently.

You'll ideally have:

- Proven experience in late-stage collections, recoveries or post-write-off debt recovery
- Experience managing your own portfolio and delivering measurable recovery results
- Strong negotiation skills, including payment arrangements and settlements
- Confidence handling difficult conversations and re-engaging customers
- Experience with skip tracing, investigations or locating difficult-to-contact customers
- Understanding of litigation, legal escalation or external recovery processes
- A commercially minded approach to determining the best recovery strategy
- Strong organisation, attention to detail and ability to prioritise competing accounts
- Experience working towards individual financial recovery targets
- A resilient, persistent and solutions-focused attitude
- Strong communication skills and the ability to work collaboratively with internal and external stakeholders

Experience in commercial lending, SME finance or legal recoveries will be highly regarded. Salesforce experience is advantageous but not essential.
Sydney, Melbourne or Brisbane – Let's Talk

Our Operations team is based in Sydney CBD, with a hybrid working arrangement that offers a balance of office collaboration and flexibility.

However, we know great recoveries talent isn't limited to one city

📌 Late Stage Collections and Recoveries Specialist (Sydney)
🏢 WorkTrybe
📍 Sydney