YCSC is expanding, and we are looking for a highly capable, passionate Support Coordinator to join our dedicated team. We are an organisation committed to empowering NDIS participants to achieve their goals and maximize their plans.

The majority of our participant base is located in the Townsville, QLD area and we also support a growing number of participants in Perth, WA. We are seeking applicants with expertise, drive, and ability to hit the ground running from day one.

The Role Stepping into this role, you will take ownership of a diverse caseload, acting as a vital link between participants and their support networks. We are looking for a self-starter who thrives in an autonomous environment and brings a deep understanding of the NDIS landscape.

Key Responsibilities

- Provide high-level, end-to-end Support Coordination, guiding participants through the implementation of their NDIS plans.
- Deliver robust case management and seamlessly coordinate services across allied health, community providers, and mainstream supports.
- Maintain meticulous, compliant, and timely case notes and documentation using our designated CRM platform, Astalty.
- Work highly autonomously to manage competing priorities, budgets, and reporting deadlines.
- Contribute your passion and insights to our team culture as we continue to scale and refine our service delivery.

What You Bring

- Proven Experience: Demonstrated,



hands-on experience as a Support Coordinator. You must be able to step into the role and manage a caseload immediately.
- NDIS Expertise: A comprehensive, practical knowledge of the NDIS framework, current pricing arrangements, and operational guidelines.
- Administrative Excellence: Exceptional attention to detail with a strong track record of maintaining accurate documentation and compliance records.
- Independent Drive: The proven ability to work autonomously and effectively.
- Highly Desirable: Formal qualifications in social work, psychology, disability services, or a closely related human services field.

What We Offer

- A fully flexible working structure designed to support a healthy work-life balance.
- A collaborative, forward-thinking team environment with leadership that values clinical expertise and best-practice case management.
- The opportunity to make a tangible impact in the lives of participants across multiple states as part of a growing, passionate organization.

How to Apply

If you have the experience to hit the ground running and the passion to advocate for participant outcomes, we want to hear from you. Please submit your resume and a brief cover letter outlining your NDIS experience and self-engaging capabilities.

Pay: $50.00 – $60.00 per hour

Work Location: Hybrid remote in Townsville City QLD

📌 NDIS Support Coordinator (Townsville)
🏢 OptimumChoice
📍 Townsville