About the Role:
We are seeking an experienced and dedicated Cable Park Operations Manager to assist the General Manager and business owner in overseeing the day to day operations of our cable wake park. In this role, you will be responsible for leading a team of operators and instructors, driving premium customer service standards and ensuring a safe, memorable experience for every visitor to the Park.

Key Responsibilities and Duties:

- Operational Management & Supervision: Supervise day to day park operations and lead by example. Ensure all operators and instructors are correctly positioned and performing efficiently in a rapid-paced environment.
- Staff Training & Performance: Take a lead role in staff onboarding and ongoing performance management. Train operator staff to required operational benchmarks, identifying areas of strength and implementing training where improvement is needed.
- Safety & Compliance: Enforce rigid park rules and safety guidelines firmly and confidently. Maintain total oversight of park operations to ensure the venue is safe at all times, taking control in emergency situations or incidents requiring first aid.
- Technical Knowledge: Securely operate the park’s cable systems in accordance with standard operating procedures. Troubleshoot operational issues,



report maintenance concerns, and manage system problems effectively.
- Customer Service Excellence: Drive high-quality guest interactions. Welcoming patrons, resolving escalated customer complaints smoothly, promoting park activities, and managing ticketing, special events, and equipment hire systems.
- Policy Enforcement: Maintain and work in strict accordance with the company staff policy documents and workplace standards, ensuring team alignment in presentation and uniform.

Requirements & Experience:

- A minimum of 3 years of direct, hands-on experience in cable wake park operations and system maintenance with Sesitec.
- Demonstrated supervision and team-leadership skills.
- Exceptional problem-solving capabilities regarding technical machinery management and customer relations.
- No formal qualifications are required, provided the applicant possesses the mandatory 3+ years of verifiable industry experience.

Pay: $80,000.00 per year

Benefits:

- Employee discount

Application Question(s):

- Can you confirm you have a minimum of 3 years of hands on cable park operating and mechanical maintenance experience?

Work Location: In person

📌 Cable Park Operations Manager (Baldivis)
🏢 Perth Wake Park
📍 Baldivis