Organisation: Your Next Carer Australia (YNCA)
Employment Type: Part-Time – 12-Month Fixed-Term or Casual Contract
Award: Social, Community, Home Care and Disability Services Industry Award (SCHADS)
Classification: Social and Community Services Employee
Reports to: Management
Location: Rockbank, Melton, Braybrook and Sunbury

Position Overview

Your Next Carer Australia is seeking an experienced and knowledgeable Team Leader to provide day-to-day leadership and coordination across three supported accommodation properties located in Rockbank, Melton, Braybrook and Sunbury.

The Team Leader will work closely with support workers, participants and YNCA management to ensure each home operates safely, consistently and in accordance with participant support needs, YNCA policies, the NDIS Practice Standards and other applicable NDIS requirements.

A key focus of this position is ensuring YNCA's supported accommodation services are established and operated in accordance with current NDIS requirements and contemporary SIL practice.

The successful candidate will have practical experience within Supported Independent Living (SIL), a strong understanding of the NDIS Practice Standards, and experience establishing or setting up SIL properties and associated systems.

The position is offered on a part-time, 12-month fixed-term basis, with opportunities for additional agreed hours as operational requirements, participant needs and YNCA's services grow.

Key ResponsibilitiesTeam Leadership & Staff Support

- Provide day-to-day guidance and support to disability support workers across the Rockbank, Melton and Braybrook properties.
- Act as a key point of contact for routine operational and staffing matters.
- Promote a respectful, professional and participant-focused workplace culture.
- Support staff to understand and follow participant support plans, routines and YNCA procedures.
- Assist with the orientation and onboarding of new support workers.
- Provide coaching, feedback and practical guidance to team members.
- Identify staff performance or conduct concerns and escalate these to management where appropriate.
- Regularly communicate with management regarding emerging issues within the houses.

Conflict Management

- Identify and respond to workplace conflict at an early stage.
- Facilitate respectful conversations between staff where appropriate.
- Remain calm, professional and impartial when dealing with disagreements.
- Support staff to resolve routine interpersonal issues constructively.
- Maintain appropriate professional boundaries and confidentiality.
- Document and escalate significant or unresolved workplace concerns to management.
- Work collaboratively with management where formal performance management, disciplinary action or investigation may be required.

SIL Establishment & Property Coordination

- Provide day-to-day oversight across the three supported accommodation properties.
- Regularly attend and review each property.
- Assist YNCA with the establishment and ongoing operation of SIL properties in accordance with current NDIS requirements and guidance.
- Support the implementation of appropriate systems, documentation, records, participant information and household processes within each property.
- Assist with preparing new SIL properties for commencement of supports.
- Support participant transitions into new properties.




- Ensure staff understand property-specific procedures, participant requirements and emergency arrangements.
- Identify gaps within SIL property systems or documentation and work with management to address them.
- Support consistent service delivery and compliance across all allocated properties.
- Identify property maintenance, safety or operational concerns and escalate them appropriately.

NDIS Practice Standards & Quality

- Demonstrate a strong working knowledge of the NDIS Practice Standards, NDIS Code of Conduct and relevant provider obligations.
- Support the implementation of the NDIS Practice Standards within day-to-day service delivery.
- Assist management in identifying and addressing compliance gaps within supported accommodation services.
- Promote participant choice, control, dignity, privacy and independence.
- Ensure staff understand and follow participant support plans and identified support requirements.
- Monitor the quality and consistency of supports being delivered.
- Support staff understanding of incident management, complaints, safeguarding, risk management and participant rights.
- Participate in internal audits, quality reviews and continuous improvement activities.
- Assist with maintaining services in an audit-ready manner.
- Escalate potential compliance issues to management promptly.

Documentation & Compliance

- Monitor completion and quality of progress notes and required participant documentation.
- Follow up outstanding documentation with staff.
- Ensure incidents and concerns are reported in accordance with YNCA procedures.
- Identify documentation or practice concerns and escalate these to management.
- Participate in team meetings, house meetings, audits and continuous improvement activities.

Scope of Authority

The Team Leader provides day-to-day leadership, coordination and guidance to support workers.

Formal employment and organisational decisions remain with YNCA management, including recruitment and termination, formal disciplinary action and performance management, major financial decisions, formal complaints and investigations, reportable incident decisions, organisational policies and significant service-delivery decisions.

The Team Leader is expected to identify concerns, provide appropriate immediate guidance and escalate matters to management when they fall outside their delegated authority.

Essential Experience & Attributes

The successful candidate will demonstrate:

- Strong working knowledge and practical understanding of the NDIS Practice Standards.
- Demonstrated experience establishing, opening or transitioning Supported Independent Living (SIL) properties.
- Understanding of current NDIS requirements and guidance relevant to supported accommodation and SIL service delivery.
- Experience implementing systems, documentation and processes required for the effective operation of SIL properties.
- Experience within disability support services and Supported Independent Living.
- Previous experience in a senior support worker, house supervisor,



Team Leader or similar position.
- Demonstrated experience managing workplace conflict and difficult conversations.
- Experience providing guidance, coaching and support to disability support workers.
- Strong understanding of professional boundaries and participant rights.
- Ability to identify compliance concerns and escalate these appropriately.
- Ability to remain calm, professional and impartial when managing challenging situations.
- Strong written and verbal communication skills.
- Solid organisational and time-management skills.
- Ability to work independently while recognising when matters require management involvement.
- Ability and willingness to travel between Rockbank, Melton and Braybrook as required.

Employment Requirements

The successful candidate must maintain all relevant screening, qualifications and requirements applicable to the role, including NDIS Worker Screening, current First Aid and CPR, a current driver's licence, appropriate working rights and any mandatory training required by YNCA.

Contract Term & Hours

This position is offered on a part-time, fixed-term basis for 12 months or casual employment.

The employee will have agreed guaranteed part-time hours.

Additional hours may be offered during the contract and worked by mutual agreement depending on operational requirements, participant needs, staff support requirements, the establishment of additional services and organisational growth.

Additional direct participant support shifts may also be available where appropriate.

All ordinary hours, penalty rates, overtime and other applicable entitlements will be paid in accordance with the SCHADS Award and the employee's employment agreement.

Any extension or further employment beyond the fixed-term period will be subject to operational requirements, performance, mutual agreement and applicable workplace laws. There is no guarantee of employment beyond the specified end date.

What We Are Looking For

YNCA is looking for someone with strong, practical knowledge of the NDIS Practice Standards and current requirements for establishing and operating Supported Independent Living services.

The successful candidate should understand not only what the NDIS Practice Standards require on paper, but how those requirements translate into the day-to-day operation of a SIL property.

We are particularly interested in someone who has previously been involved in establishing SIL properties and understands the systems, documentation, participant safeguards, staff processes, risk management and operational requirements that need to be in place when establishing and operating a supported accommodation service.

The person will be confident identifying areas that need improvement and working collaboratively with YNCA management to ensure each property is appropriately established, compliant and operating to a high standard.

They will also be an approachable but confident leader who can support staff, manage workplace conflict, facilitate difficult conversations and address concerns professionally while maintaining positive relationships with participants and employees.

Pay: $40.00 – $46.00 per hour

Application Question(s):

- Have you been a SIL Team Leader or supervisor before?
- Have you setup a SIL house before?

Willingness to travel:

- 50% (Required)

Work Location: In person

📌 Team Leader – Supported Independent Living (SIL) (Rockbank)
🏢 YNCA
📍 Rockbank