Reception

- Open/close clinic.
- Greet patients and other callers at the practice in a courteous and productive manner.
- Answer the telephone promptly and courteously.
- Schedule appointments for patients.
- Issue patient invoices/receipts and bulk bill as required.
- Enter and update patient registration details.
- Manage calls from patients wanting test results by referring them to the practice nurse on duty.
- To exercise confidentiality with regards to patient care and all aspects of the practice.
- Maintain reception area in a tidy and welcoming manner.
- Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
- Handling of cash, EFTPOS and other payments.

Administration

- Prepare and record outgoing mail and post daily.
- Open and distribute incoming mail.
- Scan and/or file patient correspondence, results daily, or as required.
- Ensure computer back-up hard drive is changed daily in case Manager not available to change.
- Any other administrative duties as directed by the Manager or Principal Doctor.
- Book and organise staff and/or doctors meetings as directed by the Manager.
- Batching and HIC online claiming if required.

Other Duties

- To actively participate in general staff meetings.
- To attend training sessions in-house and external courses when required.
- General housekeeping such as tidying and cleaning of waiting room when necessary.




- Undertake other duties as required from time to time as directed by the manager, nurses and doctors.
- Maintain knowledge of, and comply with, workplace health and safety principles including infection control.
- Sterilise and process instruments along with weekly and monthly cleaning of autoclave.

Expected behaviours and personal attributes

- Demonstrate patient-focused approach in service provision with genuine empathy and interest in their needs.
- Desired experience as a medical receptionist
- Ability to work Weekends, school holidays and Evenings.
- Excellent interpersonal and communication skills.
- Always be well-presented, friendly, courteous and obliging.
- Represent the practice in a confident and positive manner at all times.
- Undertake all duties in a diligent manner, with honesty and integrity.
- Maintain absolute confidentiality regarding patient and practice information.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Work cooperatively and independently.
- Demonstrate ability to prioritise and organise.
- Demonstrate commitment to ongoing professional development.
- Participate in the practice risk management and quality improvement processes

Job Type: Casual

Pay: $34.00 – $45.56 per hour

Experience:

- Medical admin: 1 year (Preferred)
- Customer service: 1 year (Preferred)

Work Authorisation:

- Australia (Preferred)

Work Location: In person

📌 Medical Receptionist (Mount Eliza)
🏢 VILLAGE CLINIC
📍 Mount Eliza