Join a friendly and supportive team in a varied reception, customer service and administration role

Opportunity to broaden your skills in a growing and successful business

Monday to Friday | 9.00am - 5.00pm

About the Role Our client is a well-established and growing business specialising in quality outdoor lifestyle products, including outdoor furniture, storage solutions and garden products. They are seeking a friendly, organised and customer-focused Reception and Customer Service Assistant to be the helpful welcoming face for their business.

As the first point of contact, you'll manage customer enquiries via phone, email and website, assist showroom visitors with stock selections and ensure every customer receives a professional and positive experience from their first enquiry through to purchase. If you have been in a frontline role, within Retail, Hardware, Trade Solutions or similar, this role could be just for you

What's in it for You?

Stable, full time position with a growing business

Friendly, supportive and collaborative team environment

Varied role combining customer service and administration

Competitive salary based on experience

On-site parking provided

Duties





Be the first point of contact for customer enquiries via phone, email and website

Answer incoming calls and provide outstanding customer service

Respond to customer enquiries promptly and professionallyWelcome and assist showroom visitors

Provide product information and assist with customer enquiries

Liaise with customers regarding products, orders and general enquiries

Perform general administration duties

Support the wider team with day-to-day operations

Deliver an exceptional customer experience with every interaction

Skills and Experience

Previous experience in a customer service or retail sales showroom role will be highly regarded

Professional verbal and written communication skills

Passion for delivering exceptional customer service

Strong organisational skills with excellent attention to detail

Ability to manage multiple tasks and prioritise effectively

Proactive, positive and team-oriented approach

Intermediate computer skills, including Microsoft Office

Current driver's licence and own reliable transport required due to the business location

📌 Reception Customer Service Assistant (Melbourne)
🏢 The Recruitment Alternative
📍 Melbourne