Gold Star Recruitment Services – Bayswater VIC

Love a role where no two days look the same and you are the person everyone relies on?

Be the go-to hub for customers, the B2B desk and an on-road sales team

$65 - $72k pa + super – based on skills and experience

Monday to Friday - Full-time permanent role - Located in Bayswater

Sales Support

Love a role where no two days look the same and you are the person everyone relies on?

Be the go-to hub for customers, the B2B desk and an on-road sales team

$65 - $72k pa + super – based on skills and experience

Monday to Friday - Full-time permanent role - Located in Bayswater

About the Company Wedgetail Roof Racks is a respected Australian business known for quality products, strong customer relationships and a genuine commitment to doing things well. Their team values

integrity, accountability, service and continual improvement , and they are looking for someone who will bring those same values into the role.

This is a business where people work together, support one another and take pride in delivering a outstanding experience for customers. If you are looking for a role where you can be trusted, valued and given variety in your day, this is a wonderful opportunity to join a positive and hardworking team.

About the Role This Sales Support role sits at the centre of the Sales & Marketing team, reporting to the Sales Manager. You will be the first voice customers hear, turning their questions into quotes and orders, while also keeping the B2B desk and the on-road sales team running smoothly.

It is a genuine mix of

customer service,



sales support and coordination , ideal for someone who is organised, hands‑on with vehicles and products, and happy being the reliable person others can count on.

What You’ll Be Doing

Be the main contact for retail customers:

answering enquiries by phone, email and web, and working out their vehicle, body type and roof set-up

Guide customers to the right fit:

advising on which products suit their vehicle and how they plan to use it

Win the sale:

issuing same-day written quotes and following them up until you have an outcome

Take it across the line:

processing orders and payments and booking customers in for fitting

Support the B2B desk:

entering reseller orders, preparing B2B quotes, processing warranty claims and covering the phones when needed

Back up the field sales team:

keeping task lists and follow-ups on track, planning trips and routes, booking travel and accommodation, processing expenses and entering field orders

Brief the reps before they walk in:

preparing pre‑visit account reports and next‑day summaries

Keep it all connected:

maintaining accurate customer records in FileMaker,



joining the weekly sales meeting and sharing recurring customer and fitment feedback

About You You will ideally have experience in

internal sales, customer service, parts, service or trade counter roles

within a busy, high-volume inbound environment.

You will also bring:

Mechanical or automotive aptitude, with the ability to understand vehicle variants, body types and fitment requirements

Experience supporting a field-based team, including scheduling, travel and expense administration

Accurate data entry and strong attention to detail, even with frequent interruptions

Excellent written and verbal communication, including clear, concise emails and SMS

Confidence with CRM or ERP systems and the Microsoft Office suite, especially Excel

The ability to work autonomously, juggle competing priorities and follow tasks through to completion

Strong alignment with integrity, accountability, service and continual improvement

Experience with automotive parts or accessories will be highly regarded.

Our Values

Dependable

Adaptable

Customer Focused

Real

Why Apply? This is a role with real variety, responsibility and the chance to make a difference. One minute you are helping a customer find the right fit, the next you are keeping a rep on the road and on schedule. You will be joining a business that values people, encourages initiative and offers a supportive team environment.

If you enjoy being the person who keeps things moving, helps others succeed and takes pride in great service, this could be the perfect next step for you.

📌 Sales Support (Melbourne)
🏢 Gold Star Recruitment Services
📍 Melbourne