At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

We have an opportunity for a Senior Premium and Credit Account Manager to provide a cost effective, professional and customer focused premium and credit management service for all Workers' Compensation clients.

Process renewals and annual adjustments to premium

Identify and report risks which may adversely impact on the business

Understand and comply with the policies and procedures around securing and handling company and client information

Achieve monthly productivity level as designated by management

Analyse and forecast client premium projections

Answer premium related queries via telephone, written correspondence or client visit

Maintain employer information and workplace details

Accurate assessment/allocation of Workers Compensation Industry Classifications, Premium Calculations, Succession & Grouping

Resolve complaints in accordance with company guidelines





Create arrangements of premium repayment in line with GBS and VWA guidelines

Comply with the Accident Compensation Act 1985, Premiums Order and other relevant Legislative requirements

Identify opportunities for process improvement

Pro-actively manage the debtor position ensuring that external business relationships are maintained

Attend internal and external training courses to update technical knowledge and personal development

Control the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarks

Investigate legal recovery action as required

Accept and complete other duties and responsibilities as designated by the Team Manager and Operations Manager.

Workers Compensation/Premium and Credit Management experience

Experience in a client service role

Knowledge of general business and administrative practices

Excellent communication and interpersonal skills

PC literate - Database and Microsoft Office

Excellent time management and organisational skills

Industry specific qualifications highly regarded

Coaching and mentoring skills highly regarded

What we can offer you

Attractive remuneration packaging and hybrid work arrangements, including Work from Home opportunities.

Paid Parental Leave to support your family life.

Reproductive leave.

A friendly, collaborative, and supportive working environment.

Opportunities for ongoing education and development, as well as genuine career progression.

Corporate health insurance discounts, fitness passport, wellness programs, and additional purchased annual leave options.

Discounts and cash-back offers from hundreds of retailers.

Birthday leave - take a day off during your birthday month as a gift from GB

If this sounds like the next opportunity for you, we would love to hear from you. To be considered for this chance you must have right to live and work in Australia when applying.

📌 Senior Premium (Melbourne)
🏢 Gallagher AJG
📍 Melbourne