Rostering Officer / Administration Coordinator

Tree of Goals Pty Ltd – NDIS Service Provider

Location: Macquarie Fields, NSW
Employment Type: Full-time
Work Arrangement: On-site only – working from home is not available
Start Date: Immediate start preferred

About Us

Tree of Goals Pty Ltd is an NDIS service provider committed to supporting participants to achieve their individual goals and live fulfilling lives. We are seeking an organised, reliable, and people-focused Rostering Officer / Administration Coordinator to join our friendly team in Macquarie Fields, NSW.

If you have experience in disability services, NDIS, community care, or aged care, and enjoy coordinating schedules, supporting people, and managing administrative tasks, we would love to hear from you.

Fluent English and Arabic language skills are (highly preferred) to support effective communication with our diverse participants, families, and support workers.

About the Role

You will play an important role in coordinating staff rosters, communicating with participants and support workers, and ensuring the smooth day-to-day operation of our NDIS services.

This is a fully on-site position requiring flexibility, strong organisational skills, and the ability to respond to operational needs. Working from home is not available under any circumstances due to the requirements of the role.

Key Responsibilities

- Coordinate and maintain staff rosters, ensuring shifts are allocated efficiently and effectively.
- Communicate with support workers and participants to arrange services, appointments, and schedules.
- Handle incoming phone calls and enquiries professionally and in accordance with company policies.
- Build and maintain positive relationships with participants, ensuring their individual support needs are addressed.
- Provide administrative assistance and support daily office operations.
- Manage internal and external correspondence promptly and professionally.
- Maintain accurate records and assist with general office administration.




- Respond to urgent participant situations when required, including travelling to different locations to provide operational support.

About You

To be successful in this role, you will have:

- At least one year of relevant work experience in rostering, administration, disability services, NDIS, community care, or aged care.
- Previous rostering or administration experience in community or aged care services will be highly regarded.
- Excellent verbal and written communication skills.
- Fluency in English and Arabic is highly preferred.
- Strong customer service and interpersonal skills.
- Good computer skills, including proficiency in Microsoft Office.
- Excellent organisational and time management abilities.
- A professional telephone manner and solid attention to detail.
- The ability to work in a fast-paced environment and manage competing priorities.
- A genuine passion for supporting people in the community.
- Flexibility to travel when required, specifically in urgent participant situations and when operational support is needed across different locations.

Essential Requirements

- Current Working With Children Check (WWCC).
- Current NDIS Worker Check.
- Valid NSW driver's licence.
- Availability to work full-time on-site in Macquarie Fields, NSW.
- Flexibility to work varying hours when operational requirements arise.

Why Join Tree of Goals?

- A supportive and friendly team environment.
- Opportunities to grow your career in the disability sector.
- A rewarding position where your work makes a meaningful difference in people's lives.
- Ongoing training and professional development opportunities.
- The opportunity to contribute to quality support services for NDIS participants.

How to Apply

If you are organised, proactive, passionate about helping others, and ready to make a difference, we encourage you to apply.

Join Tree of Goals Pty Ltd and become part of a team where care, support, and individual goals matter.

Apply now for an immediate start in Macquarie Fields, NSW!

Pay: From $35.00 per hour

Work Location: In person

📌 Rostering Officer position (Macquarie Fields)
🏢 Tree of Goals
📍 Macquarie Fields