"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

- Location

Canberra

- Employment type

Full Time Permanent

- Department

Logistics & Supply Chain

- Deadline

2026-11-19

- Mobility support

Domestic

Candidate profile (title) What you need to know

Candidate profile (text) - Default language Working at IKEA has its advantages and rewards:

- 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Free benefits membership (savings and discounts across retailers and service providers)
- Novated leasing and EV subscription options
- Superannuation salary sacrifice
- Fitness Passport membership available
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

About this role:

- This role is Permanent, Full-time 76hrs/fortnight
- Reporting line - Fulfilment Manager.
- Internal job title - Fulfilment Operations Manager.
- This role requires availability to work a range of hours from 4am – 9pm weekdays, alternating weekends and public holidays where required.
- As part of the recruitment process this role requires a pre-employment check, including a National Police Check for final candidates.

Key responsibilities (title) Together as a Team

Key responsibilities (text) Fulfilment is at the heart of the IKEA customer experience. Our teams ensure products are available, accurately picked and delivered seamlessly to customers, whether they're shopping in-store,



collecting an order or receiving a home delivery.

Team vision ( title) About this work area

Team vision (text) As Operations Manager (Fulfilment & Logistics), you'll lead a large operational team, driving performance, engagement and continuous improvement while creating a stable, structured environment where both co-workers and customers can thrive. This is a unique opportunity to lead people, drive change and make a real impact on how IKEA reaches its customers every day.

Your responsibilities will include, but are not limited to:

- Lead the day-to-day Fulfilment Operations team to secure operational excellence by ensuring safe, efficient and structured execution across inbound, outbound and service operations while delivering an exceptional customer experience.
- Coach and develop your team, creating a high-performing, engaged and inclusive team culture focusing on co-worker well-being, managing performance, competence development and succession planning.
- Drive team engagement and morale by fostering open communication, recognising achievements and creating an environment where co-workers feel empowered and supported.
- Foster close collaboration with cross-functional stakeholders and external transport and service providers to maximise goods availability and customer order fulfilment efficiency.
- Using data, performance indicators and business insights, take initiative to identify and implement opportunities that simplify operations, improve productivity and strengthen team performance.
- Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.
- Ensure compliance with IKEA code of conduct, Standard Operating Procedures,



internal regulations, and local legislation related to health, safety & security within the department.

Let's connect Who you are

Let´s connect As Operations Manager (Fulfilment & Logistics), you are:

- A people focused leader who can inspire others and create an environment where your team feels motivated, supported and empowered to contribute.
- Experienced in leading medium to large operational or logistics teams in a complex fast-paced environment.
- Able to successfully guide teams through transformation, operational improvements and new ways of working while maintaining engagement and performance.
- Someone who brings structure and stability to fast-paced environments, creating clear priorities, strong routines and accountability that enable teams to succeed.
- You thrive in a collaborative environment and can influence a broad range of stakeholders while maintaining a clear focus on people, customers and operational excellence.
- Embody a growth mindset and a positive, can-do attitude, approaching challenges with curiosity, resilience and a focus on solutions.

Local section (title) We need people like you

Local section (text) At IKEA, work is so much more than a job. Come join us!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!

📌 Operations Manager (Fulfilment & Logistics) (Majura)
🏢 Ikea
📍 Majura