Primary Location NSW - Eastern Creek

Job Description Summary ITS & Tolling Systems Technician supporting Sydney's critical motorway technology infrastructure, maintaining tolling, communications and intelligent transport systems.

About the Role Join a Team That Keeps Sydney Moving

We are seeking an

ITS and Tolling Systems Technician

to support the operation and maintenance of critical roadside technology and tolling infrastructure. Working across tolling systems, Intelligent Transport Systems (ITS) devices, communications networks and field equipment, you will play a key role in ensuring reliable motorway operations and responding to incidents that impact network performance.

This is an excellent prospect for someone with an IT, telecommunications, networking, electronics or operational technology background looking to develop their career in a highly specialised transport technology environment.

The Westlink M7 Motorway is one of Australia's most significant urban motorways, supporting the movement of people and freight across Western Sydney 24 hours a day. This role offers long-term career stability and the opportunity to work across a diverse range of electrical, tolling and operational technology systems in a complex transport environment.

As an

ITS and Tolling Systems Technician , you will provide frontline technical support for tolling and motorway technology systems, undertaking fault finding, preventative maintenance and incident response activities across a range of roadside assets.

You will work closely with operational teams, control rooms, vendors and specialist support providers to ensure systems remain available, operational and safe.

Key Responsibilities





Provide Level 1 support for tolling systems, roadside equipment, technical cabinets and communications infrastructure.

Monitor and respond to tolling and ITS alarms, undertaking remote diagnostics and on-site fault investigations.

Support motorway ITS assets including:

Variable Speed Limit Signs (VSLS)

Variable Message Signs (VMS)

CCTV Systems

Meteorological Monitoring Systems (METS)

Vehicle Detection Systems (IVLD)

Use diagnostic and management tools to assess system health, alarms, communications and equipment performance.

Perform approved restart, reset and service recovery activities.

Diagnose first‑line hardware, software, networking and communications faults.

Conduct scheduled inspections and preventative maintenance activities.

Coordinate with Traffic Control Rooms, vendors and specialist support teams during incidents and planned works.

Record all defect information, maintenance activities and fault resolutions within the Asset Management System.

Maintain spare parts, tools, test equipment and support assets.

Comply with cybersecurity, access control and change management requirements.

Participate in ongoing training and competency development programs.





About You You are a technically minded professional who enjoys troubleshooting complex systems and working in a field-based operational setting. You have strong analytical skills, a methodical approach to problem‑solving and the ability to remain calm under pressure during service incidents.

Essential Skills & Experience

Demonstrated experience in IT, operational technology or technical support environments.

Experience diagnosing faults across integrated hardware, software and communications systems.

Understanding of IP networking fundamentals including Ethernet, switches, connectivity and network fault isolation.

Experience using diagnostic applications, monitoring systems and work-order management tools.

Strong troubleshooting, documentation and communication skills.

Current unrestricted driver’s licence.

Desirable Experience

Intelligent Transport Systems (ITS).

Electronic tolling systems.

Telecommunications or networking environments.

High‑availability operational environments.

CCTV, VMS, VSLS, vehicle detection or environmental monitoring systems.

Kapsch and/or Q‑Free tolling platforms.

Working with control rooms, vendors and specialist technology providers.

Qualifications

Certificate, Diploma or equivalent industry experience in:

Information Technology

Telecommunications

Electronics

Networking

Operational Technology

Intelligent Transport Systems

Desirable:

NSW Electrical Licence

Current CPR/LVR Certification

Kapsch and Q-Free training or certifications

What You’ll Bring

Strong fault‑finding skills across hardware, software, communications and power systems.

📌 ITS and Tolling Systems Technician (Sydney)
🏢 Service Stream
📍 Sydney