Outstanding with people? Super organised? We want you!
We’re looking for Call Operator & Administration Support Officers to join our growing Local Government team in Eastwood, SA.
Forget doing the same thing all day! This role gives you a great mix of customer service, inbound and outbound calls, problem solving and administration, so there’s always something happening.
You’ll help customers with account enquiries, keep records up to date, manage correspondence and provide valuable support to the wider team.
If you’re a confident communicator who loves helping people, staying organised and getting things done, we’d love to hear from you!
? What You’ll Be Doing
No two days are the same!
You’ll be the friendly voice helping customers with outstanding account enquiries while also supporting our Local Government team behind the scenes.
Your day may include:
- Taking inbound calls and assisting customers with enquiries
- Making outbound calls regarding account updates and payment arrangements
- Maintaining accurate account notes and records
- Supporting the team with administration and documentation
- Managing shared inboxes and correspondence
- Updating databases and customer information
- Working closely with Account Managers and the Recoveries Manager
- Delivering exceptional customer service every step of the way
⭐ What We’re Looking For
We’re looking for someone who brings great energy, a positive attitude and a genuine willingness to learn.
You’ll ideally have:
- Customer service, administration or call centre experience
- Strong communication skills and a confident phone manner
- Great organisation and attention to detail
- Confidence navigating different systems and technology
- The ability to manage multiple priorities in a busy environment
- A positive, can-do attitude and willingness to learn
- Experience in collections, financial services, Local Government or account management would be a bonus!
? Why Join Us?
We want you to have the opportunity to learn, grow and enjoy coming to work.
- Career progression opportunities
- Training and ongoing development
- Supportive leadership
- A fun and collaborative team
- Modern Eastwood office
- Social events and team celebrations
- A workplace where your contribution genuinely matters
? Sound Like You?
Bring your personality, your people skills and your can-do attitude. We’ll bring the opportunity.
Applicants must hold permanent Australian work rights, and successful applicants will be required to complete a National Police Check as part of the recruitment process.
? Apply Now and take the next step in your career!