About the role

OAK Family Practice is seeking a Medical Receptionist (Part-time/Casual) to join our healthcare team. This position is based at our Huntingdale practice, offering flexibility for the right candidate. As a Medical Receptionist, you will be the first point of contact for our patients, playing a crucial role in creating a welcoming and professional environment. You will be responsible for managing front desk operations, scheduling appointments, processing patient information, and ensuring smooth day-to-day administrative functions. This role is essential to the effective operation of our practice and directly impacts patient satisfaction and experience.

Key responsibilities

- Greeting patients warmly and professionally upon arrival at the practice

- Answering incoming phone calls, responding to enquiries and directing calls appropriately

- Scheduling and confirming patient appointments using practice management systems

- Registering new patients and updating existing patient records with accurate demographic and clinical information

- Processing patient payments, invoicing and handling cash or card transactions

- Managing patient files and ensuring confidentiality in accordance with privacy legislation

- Assisting with administrative tasks including correspondence, data entry and filing

- Coordinating with clinical staff to ensure patients are ready for their appointments

- Resolving patient queries and concerns in a professional and empathetic manner

- Maintaining a clean and organised reception area

- Supporting general administrative duties as required by the practice

What we're looking for

- Proven experience working as a medical receptionist or in a similar healthcare administrative role

- Strong communication and interpersonal skills with the ability to interact professionally with diverse patients and staff

- Proficiency in using medical practice management software and general computer applications (such as Microsoft Office)





- Excellent organisational skills with the ability to manage multiple tasks and priorities

- Attention to detail and accuracy when handling patient information and scheduling

- A professional and courteous manner with genuine empathy for patients

- Knowledge of medical terminology and understanding of healthcare administration

- Reliability and flexibility to work on a casual basis as required

- Current knowledge of patient privacy and confidentiality obligations under relevant legislation

- Ability to work both independently and as part of a collaborative team

- Preferred: Certification in medical administration or relevant qualifications

- Preferred: Experience with specific practice management systems used in Australian general practices

About us

OAK Family Practice is a dedicated general practice committed to providing high-quality, compassionate healthcare to our community in Huntingdale. We pride ourselves on creating a welcoming workplace where patients feel valued and well-cared for. Our team is passionate about delivering excellent patient care and maintaining the highest standards of medical administration. We believe in supporting our staff and fostering a positive workplace culture that promotes professional development and wellbeing.

What we offer

- Flexible casual working arrangements that suit your lifestyle and availability

- Competitive remuneration rates for staff

- Supportive and collaborative team environment

- Opportunity to work in a modern, well-resourced general practice

- Professional development opportunities and training as required

- Friendly workplace culture with a commitment to staff wellbeing

- The satisfaction of making a positive impact on patient care and practice operations

Apply now

If you are an experienced Medical Receptionist looking for part-time/casual, flexible work in a supportive healthcare environment, we would love to hear from you. Please submit your resume, a cover letter outlining your relevant experience, and the contact details of two referees. Join OAK Family Practice and become part of a team dedicated to excellent patient care.

📌 Medical Receptionist (Part-time/Casual) (Huntingdale)
🏢 OAK Family Practice
📍 Huntingdale