About us:

Established in 2000, ITSM is a global market leader in digital marketing, creativity, analytics, e-commerce, and technology. We operate in complex, highly regulated international markets and pride ourselves on a culture of respect, inclusion, collaboration and teamwork.

We promote a safe working workplace where creativity flourishes, and solutions-driven ideas are valued. We believe in empowering our team members to reach their full potential through continuous learning and growth.

Our vibrant office, located close to the CBD, offers competitive employee benefits including an onsite gym, trainer-led fitness classes, catered lunches, free barista coffee, and more. With just over 400 employees, we offer the security of a large company with the energy and culture of a close-knit team.

Read more about us on our website: https://itsm.digital/

About the role:

As a member of the Regulatory Affairs team, you’ll be working in a quick-paced environment with a diverse group of people (regulators, law firms, government bodies, business partners and internal teams). This is a challenging, high-impact position where your expertise will directly influence business success and reputation. The role sits at the intersection of regulation, business and common sense. We value practical solutions, clear recommendations and the confidence to challenge assumptions

Key responsibilities include:

• Interpret and apply complex legal, regulatory and technical documentation

• Build and maintain an up-to-date, expert-level knowledge of applicable regulations and laws through continuous monitoring and research

• Liaise with a diverse range of stakeholders, including regulators, law firms,



government bodies and charities

• Build strong relationships and communicate effectively with both internal and external stakeholders

• Collaborate with other departments, understanding their role within the business, to assess compliance risks and impacts

• Prepare and submit key regulatory reports and audits

• Resolve customer disputes, including engagement with third party dispute resolution services

About you:

We’re not looking for a specific background – we’re looking for a specific kind of person. You might come from law, policy, finance, e-Commerce, or somewhere else entirely. What matters is how you adapt, think and wayfinding to deliver.

You’ll be a great fit if you:

• Have exceptional written and oral communication skills – you can translate complex information clearly for different audiences

• Are a strong critical thinker who can navigate ambiguity, assess risk and make sound judgements

• Can manage multiple projects and deadlines without dropping the ball

• Are self-motivated, meticulously organised, composed under pressure when priorities change, deadlines tighten or stakeholders disagree

• Are commercially minded – you understand the relationship between compliance and business success

• You can have difficult conversations professionally,



respond constructively to feedback and adapt your approach as new information emerges.

• Have a sense of humour

Must Haves:

• Australian Citizenship, Permanent Residency Status, or unrestricted permanent working rights in Australia

• 2 years+ of relevant experience

• Strong multitasking and project coordination skills

Nice to Haves:

• Experience supporting audits, or regulatory requirements within a business environment (e.g, working with frameworks like SOC 2, ISO 27001).

• Exposure to privacy and data protection requirements (e.g, GDPR, PIPEDA)

Benefits:

At ITSM, we place a premium on the employee experience. As an employee of ITSM, you can take advantage of a number of perks such as:

• Competitive salary package + bonuses (negotiable based on experience)

• Training and development opportunities

• Well-equipped onsite gym and a wide range of lunchtime sports and activities

• Catered lunches twice per week, free barista-made coffee

• Fruit, salad and beverages

• Brand new office with modern facilities

• Discounts for gyms, health insurance, local restaurants, and more

• A relaxed dress code

• Friday drinks, multiple company-wide and smaller team building events throughout the year

• Generous Parental Leave policy

• Working From Home Policy after probation

• Employee Assistance Program

Please note:

• Applicants must have unrestricted permanent working rights in Australia

• This is a full-time, office-based role in our new Darlinghurst office

• Flexible work-from-home options available after probation

Applications close 30 November 2026

📌 Regulatory Affairs (Darlinghurst)
🏢 ITSM
📍 Darlinghurst