The Manager of Operations plays a key leadership role in supporting the General Manager to deliver the strategic direction and vision of the RSL. This position oversees operational performance across all areas of the club — including hospitality, gaming, functions, and member services — ensuring excellence in service delivery, financial outcomes, and member experience.
Key responsibilities
- Oversee efficient rostering and leave management across operational departments, ensuring rosters are posted at least two weeks in advance
- Monitor staffing levels to maintain service standards while achieving wage-to-sales targets within budget
- Conduct regular performance reviews of direct reports, fostering accountability and continuous improvement
- Ensure compliance with secure and secure cash-handling procedures across all outlets
- Support the management team in resolving customer concerns promptly and effectively
- Provide strong direction, mentoring, and coaching to team leaders and staff
- Conduct regular operational team meetings to ensure effective communication and alignment
- Ensure WHS compliance across all areas of the venue including regular audits
- Provide strategic advice to the General Manager to meet operational and financial performance objectives
About you
- Extensive computer skills, with knowledge of QuickBooks or equivalent.
- Gaming industry Licence, RSG, RSA Minimum 2 years' experience
- Experience in Regulatory Compliance, Risk Management, AML/CTF in a Club environment is highly desirable
- Previous experience in a large-scale hospitality gaming environment is preferred