We’re looking for a proactive Home Charging Administraor to be the first point of contact for our residential customers. You’ll handle inbound calls and emails, guide customers through their EV charging options, provide quotes, and ensure a smooth handover to our Projects team once a solution has been chosen.
This role is perfect for someone with solid communication skills, a customer-first mindset, and the ability to balance service with converting enquiries into confirmed jobs.
YOUR KEY ACCOUNTABILITIES
- Respond promptly to inbound calls, emails, and web queries (40-60 daily).
- Understand customer needs and recommend tailored EVSE charging solutions (hardware + installation).
- Guide customers through the quoting process and confirm quote acceptance.
- Accurately document details and handover confirmed jobs to the Projects team for scheduling and installation.
- Achieve or exceed monthly KPI’s, quarterly team KPI’s which include both input (calls, follow-ups) and output (sales revenue, conversions, inbound call) metrics.
- Maintain a clear and up-to-date record of customer interactions and pipeline activity.
- Represent EVSE with professionalism and enthusiasm in every customer interaction
📌 Home Charging Administrator (Silverwater)
🏢 EVSE
📍 Silverwater
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