About the role

Serve as the primary technical owner for customers and prospects in Australia and the surrounding region, providing training, technical support, and consulting services. Work in a safe and professional manner, underground and at remote locations, ensuring each customer experience is positive, productive, and value-driven. This is a ground-floor opportunity to build a career inside a company solving one of underground mining's most persistent problems.

Key responsibilities

- Train customers who have a diverse set of technical and mining industry backgrounds
- Assess, properly document, and resolve issues in a timely manner
- Communicate confidently and effectively with customers, creating excitement for adoption and expanded use of MVS technologies
- Ensure continued engagement, satisfaction, and adoption for assigned accounts
- Collaborate with the regional team to drive business development and industry awareness in Australia / APAC
- Identify expansion, upsell, and renewal opportunities within assigned accounts, partnering with Sales and Commercial teams to support account growth over time
- Gather customer feedback at mine sites and through remote touchpoints, translating insights into product, training, and go-to-market improvements
- Help build compelling business cases for new and existing customers
- Support evaluations, pilots, and conversion initiatives
- Contribute to the ongoing development and refinement of training materials, best practices, and customer enablement content

About you

- 5+ years prior underground mining experience in Technical Services strongly preferred: e.g. in Geology, Geotech, Engineering, etc.
- Bachelor of Science in Geology,



Engineering, or related discipline strongly preferred
- Confident, customer-focused approach with the ability to build long-term relationships
- Ability to balance technical delivery with account ownership and commercial awareness
- Self-starter who learns new technologies, products, and use cases quickly
- Demonstrates understanding of underground face mapping concepts
- Experience with underground mapping, modeling, and/or engineering software
- Strong communication skills across technical, operational, and commercial audiences
- Comfortable presenting to small groups, site teams, and customer leadership
- Valid driver's license and passport

Physical requirements

- Frequent sitting, standing, typing, use of hands, travel on airplanes, and working in underground mines
- Occasional: bending, reaching, confined spaces, and lifting up to 30 kg

Benefits

- Competitive salary
- Full benefits offering including: medical, dental, vision, disability, life insurance
- Generous PTO
- Small team that allows for immediate impact and showcasing of your talents
- Prospect for hands-on work with cutting edge technology

About us

Mine Vision Systems is building the Mine Intelligence Platform for underground mining — the data foundation that turns real-time operational data into safer, more predictable, more productive mines. FaceCapture, our flagship product, is already live and trusted by the world's top underground operators, including Agnico Eagle, Sibanye Stillwater, OceanaGold, South32, Hecla, and Coeur Mining. MVS was built out of Carnegie Mellon's robotics research to solve real problems in mining that deliver true impact.

📌 Technical Services Geologist (Perth)
🏢 Mine Vision Systems
📍 Perth