About The Organisation:It is the government entity responsible for overseeing a nation's external engagements, supporting citizens internationally, and coordinating global partnerships and responses.

About The Role:

This organisation is seeking an experienced APS4-5 Administration or Client Service skilled with strong communication, organisational and problem-solving skills to join a high-performing team.

Level/Classification:

APS4-5
Contract Type: Labour Hire
Contract Duration: 12 Months + 12 Months extension
Location: Canberra, ACT
Indicative Rate: $59.00 - $69.00 Per Hour + Super
Requirements:

- MUST have a minimum NV1 Security Clearance held prior to commencement
- Ability and willingness to Undergo Police Check
- Selection Criteria Response

Key Responsibilities

- Manage client enquiries via phone, email and face-to-face.
- Provide advice in line with policies and procedures.
- Assess and process applications, ensuring accuracy and completeness.
- Maintain client records and internal systems.
- Liaise with stakeholders, government agencies and service providers.
- Process sensitive information and undertake external checks.
- Prepare documentation for delegate review and approval.




- Maintain SOPs and contribute to process improvements.
- Provide general administrative and team support.

Essential Skills & Experience

- Experience in client service, administration or application processing.
- Strong communication, organisational and time management skills.
- High attention to detail and problem-solving abilities.
- Ability to interpret policies and procedures.
- Ability to manage competing priorities in a fast-paced environment.
- Strong stakeholder engagement and teamwork skills.
- Proactive approach to continuous improvement.

Desirable

- Certificate III or IV in Government.
- Knowledge of security clearance vetting processes and PSPF.
- Government or highly regulated environment experience.
- Experience handling sensitive and confidential information.

“For further information or a confidential conversation about the APS4-5 Client Service & Administration officer –role, select 'APPLY NOW' or contact Alyanna Ensenado at 0261137***. Your inquiry

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📌 Client Service and Administration Officer (Canberra)
🏢 Ignite
📍 Canberra