The NSW Ombudsman is seeking a Senior Investigation & Resolution Officer to lead complex complaint handling, conciliation and reporting in a energetic workplace at Sydney CBD. The role includes mentoring staff, driving case quality and contributing to systemic improvements to ensure fair outcomes for the public.
Flexible hybrid working options are available, with a 35-hour week and prospects to advance within the Complaints and Resolution Branch. Experience in supervising teams is essential.
📌 Senior Investigation Sydney
🏢 NSW Ombudsman
📍 Sydney
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