We are seeking an experienced and energetic Assistant Front Office Manager to join our front office operations team. This is a pivotal leadership role, working closely with our Front Office Manager, you will oversee all guest-facing operations, manage a talented team, and drive exceptional service standards while maximizing revenue opportunities. As Assistant Front Office Manager at Sofitel Brisbane Central, you will play a pivotal role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences.
Oversee and manage all front office operations, including reception, concierge, and communication centre
Lead, train, and motivate the front office team to deliver outstanding customer service
Develop and implement strategies to enhance guest satisfaction and loyalty
Manage guest complaints and resolve issues promptly and professionally
Coordinate with other departments to ensure seamless guest experiences
Monitor and analyse key performance indicators to optimise front office operations
Ensure compliance with hotel policies, procedures, and industry standards
Manage front office budgets and financial reports
Implement and maintain productive check-in and check-out procedures
Stay updated on local events and attractions to provide guests with relevant information
📌 Assistant Front Office Manager Brisbane
🏢 Sofitel
📍 Brisbane
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