Join an established, family-owned wholesale supplier operating within the cleaning and food service products industry. Based in Smithfield, this growing organisation offers a rapid-paced, collaborative and customer-focused environment with a friendly and engaging culture.
Your new role
As the Customer Service Officer, you will be responsible for delivering a high level of service while supporting customers throughout the order and delivery process. You will work closely with the Sales, Warehouse and Shipping teams and act as a key point of contact for the business.
Managing incoming customer calls and enquiries
Entering and processing customer orders
Using Warehouse Management Systems to manage orders
Providing product information and support
Resolving customer issues in a skilled manner
Coordinating and booking outbound deliveries
Making outbound product promotional calls
Supporting the Sales, Warehouse and Shipping teams
Processing credit card payments and credit applications
Maintaining customer records and master files
Managing special pricing forms, open orders and backorders
Completing general administrative duties
What you'll need to succeed
A minimum of five years' customer service experience
Previous experience using a Warehouse Management System
Strong order processing and administrative skills
Excellent verbal and written communication skills
A professional and customer-focused approach
Strong attention to detail and organisational skills
The ability to learn quickly and work effectively in a fast-paced environment
Experience using Microsoft Office, particularly Excel
SAP Business One experience is highly regarded
What you'll get in return
$37.50-$40 p/h + super (experience dependent)
Temporary to Permanent Opportunity
Free on-site parking
Supportive and relaxed Culture
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]
If this job isn't quite right for you, but you are looking for a recent position, please contact us for a confidential discussion on your career.
📌 Customer Service Officer Smithfield
🏢 Hays
📍 Smithfield
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