nib Group is hiring a Customer Engagement Consultant for nib Thrive, delivering personalised and empathetic support to NDIS participants across phone, email and digital channels. You’ll guide onboarding, plan navigation and funding rules while resolving complex enquiries with explicit, proactive advice.
You’ll thrive in a quick-paced, customer-focused workplace, building relationships with participants and providers, and contributing to continuous improvement in customer experience.
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