MetLife Australia is seeking experienced Senior Case Managers to lead a portfolio of complex Group Life Insurance claims, ensuring decisions align with policy intent and risk frameworks. This role emphasizes customer-first communication, DA ownership, and ongoing process improvement in a digital, quick-paced setting.
You will coach peers, uphold SLAs and CSAT targets, and contribute to a culture of innovation and compliance while collaborating with stakeholders across the claims lifecycle.
J-18808-Ljbffr
📌 Senior Claims Leader: Digital, Customer‑first & Mentorship Sydney
🏢 MetLife Insurance
📍 Sydney
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.