Salary: Base Salary + Super + Earn Uncapped Bonuses
Contract Type: Full time
Working Hours: Monday–Friday, 8:30AM–5:00PM (no weekends or late nights)
Key Responsibilities
Optimise a portfolio of overdue accounts from Australian institutions
Contact customers via inbound & outbound calls to discuss outstanding balances
Use modern tools and systems and apply skip tracing techniques to locate and support customers
Work with customers to understand their situation and negotiate realistic repayment solutions
Maintain accurate records and operate within strict compliance and regulatory guidelines
Build rapport while handling sensitive financial conversations professionally
Work towards achievable targets in a supportive, team-driven workplace
Skills & Experience
Solid verbal communication skills and confidence speaking on the phone
Negotiation and influencing skills
Emotional intelligence/empathy when dealing with customers
Resilience – you can handle challenging conversations in high volume call centre environment
Motivation to achieve targets and grow your earnings
Attention to detail, data accuracy, and willingness to learn compliance requirements
What we offer
Fully paid training + career progression pathways
Uncapped monthly incentives – your performance directly drives your earnings
Regular team events, quarterly awards and annual Christmas party.
DEI & Inclusion
We are committed to an inclusive recruitment process and workplace. We welcome applications from all backgrounds and provide reasonable adjustments to support candidates through the recruitment process.
📌 Ey Parthenon Senior Consultant Decision Modelling Sydney (Australia)
🏢 Ey
📍 Australia
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