The Clinic Operations Manager runs the day-to-day operations of The Health Lodge, an AGPAL-accredited integrative medical centre in Byron Bay. You'll lead our reception team and practice nurses, keep practitioner and IV clinic diaries full, and own the systems, billing and training behind a smooth patient experience. This is a leadership and administration role, not a senior reception role. It suits someone who has led a team in a health, wellness or service setting and loves building systems that people actually use.

Key responsibilities
Run the clinic each day: opening and closing, patient flow and cover across reception and nursing
Lead, roster and develop the reception team and practice nurses within an agreed wage budget
Payroll reconciliation for rosters to staff and of Practitioner shifts to their scheduled days
Own the booking systems and diaries, filling practitioner, nursing and IV clinic capacity through waitlists, recalls and rebooking
Own the billing workflow so every eligible Medicare and private service is billed correctly, using Cubiko
Be the operational contact for our facility services practitioners and partner services on site




Write and embed the Training Manual and Reception Policies and Procedures
Keep the clinic ready for AGPAL accreditation with our Medical Director and Clinical Director
Report weekly to the CEO on utilisation, wages, billing and team matters

About you
Experience leading a team in a medical, allied health, wellness, hospitality or similar service setting
Experience rostering to a wage budget and applying an award
Robust systems and administration skills, and the ability to learn recent platforms quickly
Medicare billing experience, or the ability to learn complex billing rules quickly (training provided)
Experience writing procedures, training manuals and induction programs
Warm, calm communication with patients, practitioners and partners
Sound understanding of privacy obligations for health information
Current First Aid and CPR (or obtained within the first month) and a satisfactory police check
You already live within commuting distance of Byron Bay
Highly regarded: Best Practice, Cubiko or MyMedicare experience, AGPAL accreditation experience, and a background in integrative or complementary health

📌 Clinic Operations Manager Byron Bay
🏢 The Health Lodge
📍 Byron Bay