Metropolitan Memorial Parks is a leading provider of memorial services and parks. We are dedicated to delivering exceptional customer service and creating meaningful experiences for our community.
Our Woronora Memorial Park site, located in Sutherland NSW is seeking a compassionate and professional Chapel Concierge to join our Customer Service team. This role supports families, funeral directors and visitors by ensuring chapel services run smoothly, respectfully and to a high standard.
About the Role
The Chapel Concierge coordinates chapel services and provides personalised support during services. You will manage audio-visual systems, assist with administration and help deliver a seamless end-to-end experience for families.
Key Responsibilities
Coordinate and support all chapel services
Greet funeral directors and complete service checks
Operate and troubleshoot audio-visual, live streaming and camera systems
Assist families and funeral directors with presentations
Ensure chapels and surrounding areas are clean, safe and professionally presented
Perform daily AV checks and minor maintenance
Liaise with funeral directors and internal teams to ensure productive service delivery
Support Customer Care with reception, bookings and administrative tasks
Maintain accurate records in the CMS
Build positive stakeholder relationships and identify improvement opportunities
About You
Minimum 2 years’ experience in a customer-facing role (events or hosting experience highly regarded)
Experience in a service-focused workplace
Robust interpersonal skills with empathy and professionalism
Confident using technology, including audio-visual equipment
Ability to manage multiple priorities and work under pressure
Experience using CRM systems and business phone systems
Excellent communication, problem-solving and organisational skills
Comfortable handling sensitive situations with tact and discretion
Proficient in Microsoft Office
Exceptional personal presentation and a friendly, engaging manner
If you have a genuine passion for customer service and the skills to support families with care and professionalism, we’d love to hear from you.
J-18808-Ljbffr
📌 Chapel Concierge Sutherland (Australia)
🏢 Metropolitan Memorial Parks
📍 Australia
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