AFCA is seeking a Senior Specialist, Customer Service Capability to design, deliver and sustain capability solutions for our Customer Service teams. You’ll own induction and foundational learning programs and collaborate with leaders and SMEs to translate requirements into practical, scalable learning resources.
In a hybrid setting, you’ll champion adult learning principles, inclusive design, and continuous improvement to uplift performance.
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📌 Senior Customer Service Capability Specialist Hybrid Sydney
🏢 AFCA
📍 Sydney
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