Locations Level 12, 100 Wickham Street, Fortitude Valley, QLD, 4006, AU

Job Description

Use your insurance, claims or operational coordination experience to support Crawford's Large Loss program. Working closely with adjusters, leaders and clients, you'll help coordinate workflows, monitor performance and contribute to high-quality customer outcomes.

This 12-month fixed-term chance suits a proactive, organised professional who enjoys problem-solving, stakeholder engagement and improving processes.

Why Join Crawford?
Meaningful work - Support the delivery of major and complex property claims
Career development - Build your claims, operations and stakeholder management expertise
Varied role - Combine coordination, reporting, quality assurance and improvement initiatives
Collaborative culture - Work alongside experienced claims and loss adjusting professionals
12-month prospect - Make an immediate impact within a specialist program

What You Will Do
Coordinate workflows across the Large Loss portfolio
Monitor KPIs, service standards and quality outcomes
Prepare reporting and performance insights
Conduct file reviews and identify improvement opportunities
Support stakeholders with escalation and coordination activities
Liaise with clients,



service providers and internal teams
Analyse trends and drive process improvements
Assist with program initiatives and stakeholder meetings

What You Will Bring

You are organised, proactive and confident engaging with stakeholders at all levels. You enjoy solving problems, managing competing priorities and driving outcomes.

You will bring:
Experience in insurance, claims, loss adjusting or a similar operational environment
Robust communication and stakeholder management skills
Excellent organisational skills and attention to detail
Experience with reporting, data analysis or performance monitoring
A solutions-focused mindset with a continuous improvement approach
Quality assurance, audit or process improvement experience (desirable)
Australian or New Zealand working rights
A willingness to complete a police check

About Crawford

Crawford is the world's largest publicly listed claims management company, supporting customers, clients and communities when they need us most. Our people make a difference every day through their expertise, care and commitment to delivering better outcomes.
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📌 Large Loss Program Coordinator Brisbane
🏢 Crawford Job Listings - Global
📍 Brisbane