Kinetic IT is seeking an experienced Practice Lead to shape and lead the Service Level Management and Monitoring & Reporting practice within a complex SIAM setting. You’ll guide a capable team to deliver high‑quality outcomes, improve service performance and simplify processes.
The role combines technical leadership, people development and stakeholder engagement, with hands‑on governance, reporting, analytics and collaboration to keep services fit for purpose across multiple providers.
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📌 Practice Lead: Service Level & Monitoring Hybrid Canberra
🏢 Kinetic IT
📍 Canberra
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