Lead a team of Field Service Technicians and Technical Support Specialists while driving operational excellence and service performance across Australia. You will oversee service operations, coordinate field activities, analyze key performance metrics, and ensure customers receive exceptional support. You will play a critical role in improving response times, optimizing resources, leading continuous improvement initiatives, and supporting major healthcare equipment installations.

Key responsibilities

Manage a team of Field Service Technicians and Technical Support Specialists (3 to 5 employees)

Schedule work assignments and coordinate technicians' calendars for customer service requests and large-scale installations

Track and report on key performance indicators (KPIs) covering all department activities

Analyze service quality, including response times, in office visit lead times, and first-time issue resolution rates





Ensure the proper operation and maintenance of the team's vehicle fleet

Participate in inventory counts and various continuous improvement initiatives

Travel up to 30% across Australia for customer visits and site support activities

About you

Diploma in Mechanical or Manufacturing Engineering with relevant experience

5 to 10 years of relevant experience

Solid problem-solving skills

Experience in planning and resource management

Experience in product repair and technical support

Willingness and availability to travel across Australia

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📌 Field Service Operations Lead – Healthcare Equipment Newcastle
🏢 Umano Medical
📍 Newcastle