16th October, 2026
8 month contract
NSW Government
Experience integrating Salesforce with CCaaS/contact centre platforms such as Genesys, NICE or Amazon Connect
Experience with OmniStudio and OmniScript

This role will suit a hands-on Salesforce Developer who has worked with contact centre / CCaaS platforms and is comfortable building integrations, automation and scalable solutions within enterprise Salesforce environments.
You’ll work closely with Business Analysts, Solution Architects, Testers and business stakeholders to design, develop and deliver Salesforce solutions supporting a broader contact centre transformation.
Key Responsibilities
Design, develop, test and deploy scalable Salesforce solutions
Develop using Apex, Lightning Web Components, Flows, Visualforce, SOQL and SOSL
Build and support integrations using REST/SOAP APIs, Platform Events, middleware and External Services
Integrate Salesforce with CCaaS/contact centre platforms such as Genesys, NICE or Amazon Connect
Work with OmniStudio and OmniScript
Develop dashboards and reporting around customer interactions, SLAs and service performance




Design and optimise Salesforce data models
Configure Salesforce security including Profiles, Permission Sets, Sharing Rules and Roles
Support CI/CD and automated deployment using Azure DevOps, Git, Copado or similar

Essential Criteria
Advanced hands-on skills across Apex, LWC, Flow, Visualforce, SOQL and SOSL
Experience with Salesforce Public Sector Solutions (PSS)
Solid OmniStudio / OmniScript experience
Experience integrating Genesys, NICE, Amazon Connect or another CCaaS platform with Salesforce
Robust Salesforce API and integration experience
Experience with CI/CD and Azure DevOps
Salesforce Platform Developer I or II certification or equivalent practical experience
Salesforce Public Sector Solutions certification would be advantageous

How to Apply

If you're ready to take on the next challenge in your career and you think you can bring your passion to this exciting role, then please click on 'Apply Now' to submit your cover letter and resume. For specific questions relating to the role please contract Nick at

📌 Salesforce Developer 8 Month Contract Sydney
🏢 Genesis
📍 Sydney