Customer Support Officer | Newly Created Role
$73K Package | Inner Suburbs Location
Excellent entry level opportunity with genuine career progression

The Opportunity

Our client is a specialty distributor offering a unique product range within the FMCG industry. A clear market leader in this sector, the business maintains great relationships with its customers and is reputable across the market.

This is best suited to someone young and eager to learn, looking to kick-start their career in a supportive, growing team. You'll join a Customer Support team led by a well-regarded, bubbly and hands-off manager, and the business is investing heavily in this function, the team is growing significantly over the coming months.

The Challenge

Reporting to the Customer Support Team Leader, your responsibilities will include:
Responding to customer inquiries primarily via ticketing (approx. 80%), with the remainder over the phone
Handling delivery issues, order changes and general customer administration
Maintaining accurate customer data and order records
Building robust relationships with customers and internal stakeholders
Supporting the broader team with day-to-day administrative tasks

The Expertise





Please consider expressing interest in this position if you possess the following:
A positive, can-do attitude and genuine willingness to learn
Solid written and verbal communication skills
Comfort working in a rapid-paced, ticket-driven environment

The Next Step

If this position will enhance your career and you would like further details on the client, the role, remuneration, or a copy of the position description, please call Lucas Hudson for a confidential discussion on 04•• ••• 285.
Or alternatively please apply per the link below.

About ThompsonCook

At ThompsonCook we develop solid relationships with top accounting and finance professionals across Australia. We specialise in recruiting for key finance function roles including:
Chief Financial Officers, Treasury, Tax & Audit Leaders
Finance Managers & Financial Controller
Commercial Finance & Financial Planning & Analysis
Financial & Management Accountants
Accounts Payable, Accounts Receivable & Payroll

We support our clients with both permanent and contracting recruitment solutions, ensuring they secure the best finance talent in the market.

📌 Customer Support Officer Inner Suburbs Large Australian Business Kensington (Australia)
🏢 ThompsonCook | We Only Do Accounting
📍 Australia