At Australian Unity, we're reimagining how health and care are delivered in our local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives, while staying connected to supportive communities.

As a Health Concierge - Customer Support, you'll be the first point of contact for our customers, providing empathetic, accurate and timely support across their aged care journey. You'll manage a high volume of inbound enquiries, resolve issues efficiently, and build strong relationships that support positive customer outcomes.

This is a full time role, offering hybrid flexibility (3 days in office, 2 from home) after successful completion of 6-months.

Office location will be Clayton, VIC.

Key Accountabilities
Handle high-volume inbound calls from customers, families and care workers
Resolve enquiries across services, scheduling, billing and care support by providing transparent and accurate information
Deliver First Call Resolution (FCR) wherever possible
Accurately document interactions using systems such as Genesys and Procura
Follow business rules for warm transfers, escalation pathways and accurate task/note creation




Collaborate with internal teams to ensure timely customer resolution
Manage complex queries with empathy and professionalism

What You'll Bring
Recent experience (within the last 12 months) in a high-volume contact centre
Proven ability to manage complex customer enquiries end-to-end
Solid communication, active listening and rapport-building skills
Experience working in structured, process-driven environments
Confident using CRM/call centre systems (e.g. Genesys, Salesforce, Lumary - desirable)
High attention to detail and strong time management skills
Experience in health, aged care or community services desirable but not essential

Click APPLY or contact Diti Vora (Talent Acquisition Specialist) at for a confidential discussion.

Australian Unity is an Equal Prospect employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click

📌 Customer Support Aged Care Clayton
🏢 Australian Unity
📍 Clayton