As a Customer Experience Consultant youll be the first point of contact for families across Australia supporting enquiries related to bookings enrolments billing and Child Care Subsidy matters.
This is more than a customer service role. Youll investigate enquiries solve problems and guide families through complex situations while delivering a positive customer experience.
Why join us
Hybrid working with flexible rostered work-from-home opportunities
Diverse role across phone email online chat and administration
Supportive team culture with ongoing coaching and development
Meaningful work helping families access quality care and education
What youll do
Assist families with billing payments bookings and subsidy enquiries
Respond to calls emails and online chat enquiries
Investigate and resolve customer issues
Maintain accurate records across multiple systems
Deliver exceptional customer experiences on every interaction
About you
Were looking for someone with strong people skills a positive attitude and a genuine desire to help others.
Youll bring:
Customer service experience in a contact centre collections hospitality retail education OSHC or similar workplace
Excellent communication skills
Solid problem-solving ability and attention to detail
Confidence working across multiple systems
Empathy and professionalism when handling sensitive matters
The details
38 hours per week
Monday to Friday rotating roster between 8am-8pm
First 4 weeks 9am 5pm in-office for training
Hybrid work model after onboarding
Full Australian working rights required
Additional Information :
At Junior Adventures Group child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.
We welcome individuals from all backgrounds abilities and identities including Aboriginal and Torres Strait Islander people.