Kaliba are partnering with a Melbourne based Managed Services Provider, supporting small to medium organisations across Victoria and interstate. With decades of operation behind them, this business is known for delivering end-to-end IT solutions and building long-term, trusted client relationships (particularly within the not-for-profit sector).

Salary: $80,000 - $85,000 + super

Location: Melbourne south-eastern suburbs

Why this role?

This is a excellent opportunity for someone who:
Enjoys working closely with clients and genuinely helping them succeed
Likes problem-solving and talking through solutions with people
Prefers working locally rather than commuting into the CBD
Values work–life balance and being close to home
Wants to be part of a small, friendly team with no corporate politics
Is keen to grow, learn, and have a real impact in a growing business

The role

The primary focus of this position is project delivery, while also supporting the service delivery team with escalated L2 issues. You’ll be involved in:




Designing and delivering customer IT projects
Handling complex support escalations
Onsite client visits when required
Ensuring services meet agreed SLAs
Maintaining accurate documentation, ticket updates, and timesheets
Working independently while staying highly client-focused

Skills & experience
3+ years’ experience in IT support or project-based roles
Prior experience in an MSP or multi-client setting

Solid understanding of:
Microsoft 365 (including complex migrations)
Azure & AWS environments
Exchange & SharePoint migrations
Networking, VoIP, printers, and business applications
Experience with ticketing systems, RMM and PSA tools

Nice to have:
Microsoft certifications (MCP, MCSA, MCSE) ITIL / ITSM

Other requirements
Valid driver’s licence
Current National Police Check
Working With Children Check

📌 It Project Technician Melbourne (Australia)
🏢 Kaliba
📍 Australia